Consumer Finance
Drive more on-time payments and borrower satisfaction with next-gen electronic billing, presentment and payment experiences for consumer lending from Paymentus.
Improve Loan Performance
Simplified Servicing for Prime and Non-Prime Lending
Make it easy for your entire borrower base to repay their loans with expanded payment options that include making payments via text, email, web, phone and even setting up convenient scheduled payments and autopay.
A SMARTER WAY TO REPAY
Paymentus offers a host of traditional and modern digital billing and payments capabilities aimed directly at increasing payments convenience and operational efficiency.
Single-Vendor Solution
Simplify loan servicing with a single holistic solution, without the hassle and cost of managing multiple vendors.
Greater Payments Choice
We offer more payment options than any other provider, so borrowers have the power to pay exactly the way they want, using the payment channel they want.
DRIVE EFFICIENCY & ADOPTION
We help drive adoption of new and cost-efficient payment choices — from paperless, to self-service through chatbots, to autopay — all so you can collect payment on time (and reduce the likelihood of repossessions).
Reduce Call Times
Dramatically reduce call center volume by offering our patented Secure Service® IVR to securely process payments faster.
Deploy Impactful Reminders
Drive on-time payments with alerts and notifications sent by phone, email and text.
Scheduling Convenience
Make it easy for borrowers to set it and forget it with intuitive scheduling and recurring payments.
We are extremely impressed to have a vendor come back to us with what we wanted and more! With Paymentus, we will easily surpass our competition.”
– National Auto Finance Organization
Explore Our Capabilities
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Cash Bill Pay
Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.
Ready to Put Your Collections Into High Gear?
Let's talk! We’d love to show how our eBilling can put your organization in the fast lane to more on-time payments and greater borrower satisfaction.