Mobile Versatility

An innovative experience for mobile-first customers

Our Solutions

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Mobile WEB

Give your customers mobile web pages that deliver the same in-browser experience on any size screen — laptop, tablet or smartphone.

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Mobile APP

Our convenient bill-pay app carries your brand and is available on Apple Store and Google Play.

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Pay-by-Text

Check a balance and pay in seconds.

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Pay-by-Email

Secure “push” eBill technology makes it easy to review a statement and make a payment without leaving your inbox.

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IVR

Automated phone payments are convenient for customers and take pressure off your customer service team — reducing call traffic by nearly 30%.

Mobile Benefits

MODERN EXPERIENCE
MODERN EXPERIENCE

Accommodates the unique and varied preferences of today’s modern bill payer.

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CUSTOMER SATISFACTION
CUSTOMER SATISFACTION

Improves satisfaction through comprehensive bill payment offerings.

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STAFF FRIENDLY
STAFF FRIENDLY

Offers greater self-service options to reduce call volumes and manual staff tasks.

EXPLORE MORE CAPABILITIES

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service® Call center and secure service

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Paymentus engagement channel cash bill pay

Cash Bill Pay Paymentus cash bill pay icon

Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.

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Chatbot Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication Customer communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment Ebilling and presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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One-Time Payment One time payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

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Pay-by-Email Pay by email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

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Pay-by-Text Pay by text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

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Phone Payments & IVR Phone payments and ivr

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

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Point-of-Sale & Kiosks Point of sale and kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal Self service portal

Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

Learn More about Self-Service Portal