Public Sector

Government payments have never been simpler. From tickets to taxes, our billing presentment and payment platform helps government agencies of all shapes and sizes reduce strain on staff and maximize collections and on-time payments, all while keeping citizens satisfied.

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Agency-Wide Government Payments

A holistic solution to handle all payment types

Increase citizen convenience while eliminating multi-vendor hassles when it comes to your payment operations. Our all-in-one platform gives citizens the power to pay how they like, when they like, highlighted by mobile capabilities and an intuitive self-service portal.

SCALABLE E-PAYMENTS FOR ALL AGENCY TYPES

Paymentus delivers a robust suite of payment options to cater to every citizen payment preference. From traditional ACH and credit card payments over the phone to modern digital wallets payments processed conveniently through text or chatbot, our platform is designed to drive greater operational efficiency and convenience.

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COMPREHENSIVE REPORTING

Improve administrative visibility and reconciliation with a single view into all payment traction types (debit, credit, ACH, digital wallets, etc) and payment channels (web, IVR, etc).

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More Payment Choice

Give citizens modern payment channels including text, email, mobile apps, and a responsive website. Our self-service portal also makes it easy to set up auto-payments, save payment information, link multiple accounts, review past payment history and more.

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Fully Compliant

Remove compliance burdens with a fully hosted, Level 1 PCI compliant solution. Paymentus handles 100% of the software, devices, processes, and compliance associated with the payment network.

Paymentus went above and beyond our utility collection needs. We’ve added everything from parks and recreation fees to dog permits. We collect payments faster, and our customer experience couldn’t be better.”

– Large North American City

Explore Our Capabilities

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service®

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

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One-Time Payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

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Pay-by-Email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

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Pay-by-Text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

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Phone Payments & IVR

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

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Point-of-Sale & Kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal

Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

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Ready to improve payments across your departments?

Let's talk! Our government billing experts will show how we can help you seamlessly migrate to a single, holistic solution that makes payments simple for citizens.