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The Comprehensive Billing & Payments Solution for Public Sector and Government Agencies

Leading local, state, and federal government agencies are currently benefitting from the intelligent interactions and seamless, modern experiences delivered by the comprehensive Paymentus solution. From expanded payment options to proven integrations and more ways for citizens to pay, see how Paymentus can help your government office maximize efficiency and satisfaction in every interaction.

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Diverse Government Payment Methods For Citizens and Staff

Seamlessly expand your payment offerings to meet citizens where they want to be. Make a range of municipal, state, and federal bills simple and convenient with a variety of self-serve payment options that include:

  • ACH/eCheck
  • Visa, Mastercard, Discover, and American Express credit and debit cards
  • PayPal, PayPal Credit, Venmo, Apple Pay®, and Google Pay™ digital wallets
  • Cash at retail stores* including Walmart, CVS, Dollar General, and more
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Expanded Bill Payment & Communication Channels

Increase satisfaction and convenience with greater citizen choice and flexibility offered through a wide variety of channels such as web and mobile, live agents, call center solutions, interactive voice response (IVR), and retail stores. You can also target specific citizens with automated, fee-free communications including payment reminders, eBilling, and proactive notifications.

Client Success: How Paymentus is Helping Improve Services While Reducing Costs for a Large Government Biller

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In the first 2 months, over 11,000 payments were securely processed through IVR.
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Provided advanced notifications driving customer action and a 43% increase in AutoPay in just 2 months.
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CIS integration: successfully migrated 60,000 customers data
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Level 1 PCI Compliant Platform, Exclusive Features & Support

Paymentus offers a host of patented, Level 1 PCI compliant bill payment capabilities to help public sector and government agencies manage their unique challenges and best serve a wide array of citizen payment preferences. Paymentus also offers Secure Service® IVR and SMS, AI-powered BillWallet®, and chatbot to increase self-serve and digital adoption that reduces paper costs and delivers anywhere, any time engagement.

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Reduce Costs and Increase Operational Affordability

Affordability remains top of mind for citizens and the government agencies that serve them. The holistic Paymentus solution enables cost savings through seamless user-fee model migrations, cost-efficient digital payments, and vendor consolidation.

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Extensive Integration Experience & Partner Network

Launch modern payment experiences with flexible deployment options that include fully-hosted solutions and SDK/APIs. Government agencies can also benefit from proven integrations with 450+ core systems—making it easy to integrate within your current technology infrastructure.

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Real-Time Reporting & Reconciliation

Gain actionable insights, track digital adoption and payment behavior, and view all payment-related activity in real time within Agent Dashboard, a standard part of the Paymentus solution. This single interface gives customer service representatives and team members centralized visibility for all payment-related activity.

Service and Solutions for All Levels of Public Sector and Government Payments

Utilities

Utilities

Fees & Fines

Fees & Fines

Licenses & Permits

Licenses & Permits

Tickets

Tickets

Taxes

Taxes

Built To Serve™

Government agencies are supported by the Intelligent Payment Platform™ (IPP). See how the IPP offers modernized engagement, billing, and payments to protect enrollment revenue.

Multimodal Interactions & Payments Hub

Omnichannel Billing & Payment Channels to Serve All

From walk-in to web, give consumers the power to access billing information and make payments through their preferred way with intelligent self-service. Reaching 100% of your consumership including online portals for registered users with shopping carts, quick pay one-time web options, IVR (phone) experiences, in-person at agency or retail locations, Account-to-Account (A2A) and Peer-to-Peer (P2P), as well as payments by text, email, chatbot, and the patented, fastest way to take a payment with BillWallet®.

Expert Delivery of Bills, Invoices & Communications

Provide awareness and full visibility to your customers of bill and invoice details while driving customers to receive bills digitally through our many presentment options including paper suppression, eBilling via email, text, and mobile, as well as online access to PDFs and document images, and full bill print and statement services of paper bills.

Comprehensive & Fully Integrated Payment Methods

Provide maximum payment optionality by offering credit card (AMEX, Visa, Mastercard, Discover), debit card, ACH/eCheck, cash at retail locations and in person, and popular digital wallets including PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, including our Instant Payment Network® (IPN).

Flexibility in Payment Frequency & Payment Plans

Increase payment adoption with intuitive AutoPay or recurring payments, one-time and scheduled one-time payments, and pay now/pay later. Provide financial flexibility and financing options with pre-arranged parameter-based payment plans and the ability to enable your customers options when affordability and specialized payment needs arise.

Streamlined Operations & Transparency

Intelligent Reporting, Reconciliation & Analytics

Gain complete visibility with comprehensive reporting and reconciliation through the state-of-the-art admin solution Agent Dashboard, offering real-time visibility for all transactions, regardless of payment method or channel. View agency analytics, monitor digital adoption and consumer behaviors, and review all facets of payment details in a single line of sight.

Agent-Assisted & Call Center
Solutions

Simplify payment options for customers requiring live agent and call center staff assistance by offering the patented Secure Service® for IVR, SMS, and email. Improve communication, visibility, and efficiency of all live-agent interactions including virtual terminal options.

Digital Payouts, Refunds &
Disbursements

Maximize consumer payouts and modernize the legacy physical check with fast and efficient digital payouts. Additionally, refunds, deposits, premiums, and many types of disbursements are delivered in a multichannel environment with diverse payment options for your customers.

Cash Management, Cashiering & Point-of-Service

Modernize and ease revenue collection for in-office transactions and data for the cash management of in-person payments for any payment type or payment method, all while maintaining seamless integration into your agency-wide systems of record, utilizing secure hardware devices from check scanning to card, and everything in between.

Adaptable Business Solutions for Maximum Flexibility

Cloud Commerce for a Better Digital Experience

The Paymentus PAY OS is a fully-hosted SaaS solution that provides modern user-interfaces and hosts all aspects of the billing and payment experience. Deploy billing and payment solutions anywhere, to be used by any device, and be paid with any payment method.

Integrations with 450+ systems of record and multiple deployment options allows choice and versatility to meet your business needs. From a true developer portal toolkit with APIs, SDKs and the Pixels by Paymentus toolkit, to our workflow and NCLC interactive application (iApp) engines, Paymentus makes integration, implementation, and deployments easy and proven.

Business Expense Management & Payable Tools

Help manage your businesses’ finances beyond customer transactions with the capability to invoice vendors, manage accounts payable (AP) and accounts receivable (AR), and control expenses—including issuing and monitoring employee expense cards.

Security, Compliance & Fraud
Prevention

As a Level 1 PCI-certified service provider, Paymentus reduces the compliance burdens for our customers with our fully hosted, cloud-based intelligent platform. From Nacha account validation and early warning systems to full HIPAA, SOC 1, SOC 2, and ADA compliance and protections, Paymentus has you covered with our fortress level safeguards, fraud prevention, and intrusion management security.

The Patented, Autonomous Billing & Payment AI Suite

Harness the power of our AI platform, which is purpose-built to power the future. The AI-powered core infrastructure enables rapid development, onboarding, and customization, with proprietary AI-powered capabilities delivering bill presentment, payment, personalization, and real-time analytics.

Public Sector & Government Payment Solutions FAQs

What types of public sector and government offices does Paymentus work with?

Paymentus serves government agencies on the City, County, State, and Federal levels with all billing and payment needs, including:

  • Utility Bills
  • Fees & Fines
  • Licenses & Permits
  • Parking Tickets
  • Taxes
  • Municipal Payments

Does Paymentus focus solely on public sector and government agencies?

Paymentus serves organizations throughout the billing and payments landscape. We are the best-in-class electronic billing and payments provider for City, County, State, and Federal agencies, backed by more than 20 years of dedicated experience. We currently serve 2,500+ clients globally including utilities, financial services, insurance, government, communication services, healthcare, banks, credit unions, and more.

What type of payment methods does Paymentus offer for public sector and government offices?

Paymentus offers an expanded range of payment options that include traditional methods such as ACH/eCheck, and credit and debit cards, as well as modern options including PayPal, Venmo, Apple Pay®, and Google Pay™ digital wallets, and in-store cash accepted at Walmart, CVS, Dollar General, and more.

Can Paymentus integrate its billing and payment solution with my current core systems or in-house customer information systems?

Paymentus offers seamless integrations with leading core systems. This ensures simple migrations from legacy providers, including taxpayer data transfers.

Does Paymentus ensure PCI DSS, SOC 2, HIPAA, and Nacha compliance?

The Paymentus solution is specifically designed to meet all rules and regulations regarding Level PCI, SOC 2, Nacha compliance, and state-specific requirements.