Property management hero

Built for Today’s Property Managers

Meet Intelligence That Pays. Leading property managers and housing authorities are already benefitting from the intelligent interactions and seamless, modern experiences delivered by the comprehensive Paymentus solution. From expanded payment options for tenants to proven integrations for property managers, see how Paymentus can help your organization maximize efficiency and satisfaction in every interaction.

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Service-Driven Billing, Payments, and Engagement—Designed for Today’s Property Managers

Explore the full suite of capabilities and offerings available to your organization as a standard part
of the complete Paymentus solution.

Property management payment options

Payment Options to Serve All

Seamlessly expand your payment offerings and meet every tenant where they want to be. Make paying rent, utilities, management fees, and repayment agreements simple and convenient with a variety of self-serve payment options that include:

  • ACH/eCheck
  • Visa, Mastercard, Discover, and American Express credit and debit cards
  • PayPal, PayPal Credit, Venmo, Apple Pay®, and Google Pay™ digital wallets
  • Cash at retail stores* including Walmart, CVS, Dollar General
Fast secure

Fast, Secure Digital Wallet Payments

Modernize your payment platform and increase the marketability of your property by giving customers the ability to pay using PayPal, Venmo, Apple Pay®, and Google Pay™ digital wallets. Not only can digital wallets speed collections and reduce delinquencies, they’re both faster and safer than paper checks.

Expanded bill

Expanded Bill Payment & Communication Channels

Accept payments with greater tenant choice and flexibility offered through a wide variety of channels such as web and mobile, live agents and in-office, interactive voice response (IVR), and retail stores. You can also target specific residents with automated, fee-free communications including payment reminders, eBilling, payment confirmations, and proactive notifications.

Platform compliance

Platform Compliance, Exclusive Features & Support

Paymentus offers a host of patented, Level 1 PCI compliant bill payment capabilities to help property managers and housing authorities manage their unique challenges, and best serve a wide array of tenant payment preferences. Paymentus also offers Secure Service® IVR and SMS, BillWallet®, and chatbot to eliminate paper costs, while delivering anywhere, any time engagement.

Operational affordability

Reduce Costs and Increase Operational Affordability

Affordability remains top of mind for customers and the organizations that serve them. The holistic Paymentus solution enables property managers and housing authorities cost savings through cost-efficient digital payments, reduction in delinquent payments, and vendor consolidation.

Extensive network

Extensive Integration Experience & Partner Network

Launch modern payment experiences with flexible deployment options from fully-hosted solutions to SDK/APIs. Property managers and housing authorities can also benefit from proven integrations with 450+ core systems including MRI, Emphasys, PHA Web, and more—making it easy to integrate within your current technology infrastructure.

Real time

Real-Time Reporting & Reconciliation

Gain actionable insights, track digital adoption and resident payment behavior, and view all payment-related activity in real time within Agent Dashboard, a standard part of the Paymentus solution. This single interface gives residents, service representatives, and team members centralized visibility for all payment-related activity.

Service and Solutions for All Needs

Multi-Family

Multi-Family

Housing Authorities

Housing Authorities

Commercial Properties

Commercial Properties

Rent Collections

Rent Collections

Utility Payments

Utility Payments

Management Fees

Management Fees

Repayment Agreements

Repayment Agreements

"I had several tenants reach out to me thanking me for finally offering digital wallets as a way for them to pay their rent. I am thrilled that we can now meet this growing need."
— REVENUE OFFICER
Property Management Company

Built To Serve

Property Management organizations are supported by the Intelligent Payment Platform™ (IPP). See how the IPP offers modernized engagement, billing, and payments to make your bills worth more than ever before.

Multimodal Interactions & Payments Hub

Omnichannel Billing & Payment Channels to Serve All

From walk-in to web, give consumers the power to access billing information and make payments through their preferred way with intelligent self-service. Reaching 100% of your consumership including online portals for registered users with shopping carts, quick pay one-time web options, IVR (phone) experiences, in-person at agency or retail locations, Account-to-Account (A2A) and Peer-to-Peer (P2P), as well as payments by text, email, chatbot, and the patented, fastest way to take a payment with BillWallet®.

Expert Delivery of Bills, Invoices & Communications

Provide awareness and full visibility to your customers of bill and invoice details while driving customers to receive bills digitally through our many presentment options including paper suppression, eBilling via email, text, and mobile, as well as online access to PDFs and document images, and full bill print and statement services of paper bills.

Comprehensive & Fully Integrated Payment Methods

Provide maximum payment optionality by offering credit card (AMEX, Visa, Mastercard, Discover), debit card, ACH/eCheck, cash at retail locations and in person, and popular digital wallets including PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, including our Instant Payment Network® (IPN).

Flexibility in Payment Frequency & Payment Plans

Increase payment adoption with intuitive AutoPay or recurring payments, one-time and scheduled one-time payments, and pay now/pay later. Provide financial flexibility and financing options with pre-arranged parameter-based payment plans and the ability to enable your customers options when affordability and specialized payment needs arise.

Streamlined Operations & Transparency

Intelligent Reporting, Reconciliation & Analytics

Gain complete visibility with comprehensive reporting and reconciliation through the state-of-the-art admin solution Agent Dashboard, offering real-time visibility for all transactions, regardless of payment method or channel. View agency analytics, monitor digital adoption and consumer behaviors, and review all facets of payment details in a single line of sight.

Agent-Assisted & Call Center
Solutions

Simplify payment options for customers requiring live agent and call center staff assistance by offering the patented Secure Service® for IVR, SMS, and email. Improve communication, visibility, and efficiency of all live-agent interactions including virtual terminal options.

Digital Payouts, Refunds &
Disbursements

Maximize consumer payouts and modernize the legacy physical check with fast and efficient digital payouts. Additionally, refunds, deposits, premiums, and many types of disbursements are delivered in a multichannel environment with diverse payment options for your customers.

Cash Management, Cashiering & Point-of-Service

Modernize and ease revenue collection for in-office transactions and data for the cash management of in-person payments for any payment type or payment method, all while maintaining seamless integration into your agency-wide systems of record, utilizing secure hardware devices from check scanning to card, and everything in between.

Adaptable Business Solutions for Maximum Flexibility

Cloud Commerce for a Better Digital Experience

The Paymentus PAY OS is a fully-hosted SaaS solution that provides modern user-interfaces and hosts all aspects of the billing and payment experience. Deploy billing and payment solutions anywhere, to be used by any device, and be paid with any payment method.

Integrations with 450+ systems of record and multiple deployment options allows choice and versatility to meet your business needs. From a true developer portal toolkit with APIs, SDKs and the Pixels by Paymentus toolkit, to our workflow and NCLC interactive application (iApp) engines, Paymentus makes integration, implementation, and deployments easy and proven.

Business Expense Management & Payable Tools

Help manage your businesses’ finances beyond customer transactions with the capability to invoice vendors, manage accounts payable (AP) and accounts receivable (AR), and control expenses—including issuing and monitoring employee expense cards.

Security, Compliance & Fraud
Prevention

As a Level 1 PCI-certified service provider, Paymentus reduces the compliance burdens for our customers with our fully hosted, cloud-based intelligent platform. From Nacha account validation and early warning systems to full HIPAA, SOC 1, SOC 2, and ADA compliance and protections, Paymentus has you covered with our fortress level safeguards, fraud prevention, and intrusion management security.

The Patented, Autonomous Billing & Payment AI Suite

Harness the power of our AI platform, which is purpose-built to power the future. The AI-powered core infrastructure enables rapid development, onboarding, and customization, with proprietary AI-powered capabilities delivering bill presentment, payment, personalization, and real-time analytics.

How Paymentus Is Helping Property Managers Improve Service While Reducing Costs**

94%

94% of payments are made through cost-efficient digital self-service payment channels

69%

69% of all payments are made through the intuitive Customer Portal, reducing staff time spent on processing payments

47%

47% of one-time payments are made using debit, a fast, secure, and modern payment option preferred by many

**Internal client data

Paymentus Property Management FAQs

What types of property management organizations does Paymentus work with?
  • Multi-family
  • Housing authorities
  • Commercial properties

Does Paymentus focus solely on property management?

No. Paymentus serves organizations throughout the billing and payments landscape. We are the best-in-class electronic billing and payments provider of Property Management Solutions, backed by more than 20 years of dedicated experience. We currently serve thousands of clients throughout the U.S. and Canada.

What type of payment methods does Paymentus offer property management?

Paymentus offers an expanded range of payment options that include traditional methods such as ACH/eCheck, wire transfers, and credit and debit cards, as well as modern options including PayPal, Venmo, Apple Pay®, and Google Pay™ digital wallets, and in-store retail cash* accepted at Walmart, CVS, Dollar General, and more.

Can Paymentus integrate its billing and payment solution with my current core systems or in-house customer information systems?

Yes. Paymentus offers seamless integrations with leading core systems. This ensures simple migrations from legacy providers, including customer data transfers.

Does Paymentus ensure PCI DSS, SOC 2, and Nacha compliance?

The Paymentus solution is specifically designed to meet all rules and regulations regarding Level 1 PCI, SOC 2, Nacha compliance, and state-specific requirements.