Attract, retain and satisfy tenants with an ultra-modern, digital-first rent payment experience. The Paymentus electronic bill presentment and payment (EBPP) solution offers greater convenience, choice and control to let your tenants pay their way – including digital wallets and cash. Tenants will love the simplicity and your staff will love the robust dashboard and system integrations.
Self-Service Payments
The Paymentus omnichannel EBPP solution gives your tenants a world of payment options to meet their preferences. Along with ACH, you can offer popular digital wallets (PayPal, Apple Pay), walk-in cash payments at participating retailers for cash-preferred tenants, convenience-driving AutoPay and modern payment channels including text-to-pay, chatbot and interactive voice response (IVR). This user-friendly payment experience helps tenants self-serve, driving more on-time rent payments while reducing staff time spent on collections.
ROBUST REPORTING
Add greater efficiency and transparency to your operations and platform with a single, real-time view of all payment methods and channel data. From ACH and PayPal to cash walk-in payments, gain greater visibility into every transaction and give your staff more time to focus on improving your residents’ experience.
Close the gap between rent due and rent received with advanced notifications, automated payment options and increased payment flexibility.
Collect rent payments from popular digital wallets via text, phone (IVR), mobile-optimized web channels, chatbot - even with multilingual assistance.
Provide ultimate convenience for tenants and free up your staff by accepting walk-in payments at an expansive network of local retailers and Walmart store locations in the community.
Provide proactive reminders, notifications and AutoPay options, proven to reduce delinquencies by up to 50%.*
*Paymentus customer data
Accept electronic payments for security deposits, dues, maintenance, utilities and other common payment needs.
I had several tenants reach out to me this week thanking me for finally offering digital wallets as a way for them to pay their rent. I didn’t realize how many folks would use those options.”
- Revenue Officer, Property Management Company
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.
Paymentus is proud to be named the "Best in Class" electronic billing and payment vendor by Aite-Novarica, a leading financial consultancy. That’s great news for the millions who depend on us for their bill payment and money movement needs, and even better news for you.
Let's talk! Our Property Management experts are excited to show how expanded, self-service digital payment options can help you increase on-time rent payments and tenant satisfaction.
