Mortgage
Make customers feel right at home with the industry’s most comprehensive billing presentment and payment platform. Easy-to-use self-service payment options help reduce service costs and improve your customer experience.
A Complete Solution
The Only Vendor You Need
With just one contract to manage, and seamless integrations with your existing software, our SaaS solutions can deliver a streamlined billing and payment experience without the hassle of managing multiple vendors.
A payments platform that stays ahead of expectations
Housing trends come and go, but the need for a homeowner-centric payments solution doesn’t. We’ll help you maintain engagement and drive on-time payments throughout the life of a customer’s home loan.
More payment options
Give customers maximum optionality in how they complete loan payments, including via text, web or IVR - and even setting up AutoPay.
Higher satisfaction scores
Improve your J.D. Power and brand satisfaction scores with user-friendly payment choices that also ensure the mortgage gets paid on time, every time.
SUPERIOR EXPERIENCE
Offer homeowners an intuitive and consistent payment experience with time-saving, securely saved account features across devices.
Smart notifications that deliver results
Increase payment rates and speed through outbound notifications that deliver timely payment reminders and a path to complete a payment via phone, text, and email.
We knew an overhaul to our billing and payments system would result in more operational efficiencies in the long-run. But after 5 years working with Paymentus, the savings we’ve seen from customers going paperless and easily paying through more digital methods - without consistent reliance on our customer service team - that has been extraordinary”
– Fortune 500 Mortgage Company
Client Success
HOW A MORTGAGE COMPANY SAVED THOUSANDS THROUGH AUTOMATION
After partnering with Paymentus over 5 years ago, one mortgage company has experienced a significant reduction in the cost to serve customers through the adoption of more modern, digital payment options.
Explore Our Capabilities
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Cash Bill Pay
Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.
Ready to open the front door to a superior payment experience?
Let's talk! Less paper. More on-time payments. It’s all possible with our digital mortgage payment capabilities. Schedule time to see how we can help you level up your satisfaction scores and reduce delinquency.