EBilling & Presentment
More convenience, less clutter
A digital shift that drives savings
eBilling is the quick and easy way to deliver a win-win for your customers and your organization. Faster, easier and more convenient than paper, our user-friendly options accommodate all types of customer preferences, driving adoption rates higher while keeping customers happy. And for the change-resistant, our suite of paperless services is designed to ease those who prefer paper into new bill paying methods.
And when it comes to savings, your bottom line will love eBilling almost as much as your customers. In fact, a Paymentus mortgage client reports that since 2016, over 55,000 accounts have gone paperless, resulting in approximately $343K in postage and print savings each year alone.
Web Presentment
Customers can manage paperless settings, view current or past billing statements, access payment history and schedule current, future and recurring payments.
Proactive Notifications
Timely bill-ready notices and payment reminders by voice, text and email keep customers informed, ensuring they won’t miss a bill or forget to pay.
Mobile Presentment
Mobile users find it fast and easy to go paperless with our app, browser, email and text options.
Pay-by-Text
Review a balance and make a payment in under 10 seconds.
Pay-by-Email
Secure “push” eBilling makes it easy to review a bill summary and make secure payments directly from email.
eSignature
Accommodate secure document delivery and authentication.
EBilling & Presentment Benefits
PAPERLESS ADOPTION
PAPERLESS ADOPTION
Promotes the adoption of digitized eBills, which can be sent directly to customers’ email addresses and mobile devices.
COST SAVINGS
COST SAVINGS
Reduces cost of expensive and inefficient traditional bill print and mail.
REDUCED CALL VOLUMES
REDUCED CALL VOLUMES
Enables customers to easily view bill details and access a direct path to pay digitally without needing to call in.
ON-TIME PAYMENTS
ON-TIME PAYMENTS
Gives customers the ability to visit Customer Payment Portal directly from statement to reduce late payments and speed receivables.
CUSTOMER SATISFACTION
CUSTOMER SATISFACTION
Meets customer preferences for digital experiences that can be sent to their preferred communication channels.
EXPLORE MORE CAPABILITIES
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.