EBilling & Presentment

More convenience, less clutter

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A digital shift that drives savings

eBilling is the quick and easy way to deliver a win-win for your customers and your organization. Faster, easier and more convenient than paper, our user-friendly options accommodate all types of customer preferences, driving adoption rates higher while keeping customers happy. And for the change-resistant, our suite of paperless services is designed to ease those who prefer paper into new bill paying methods.

And when it comes to savings, your bottom line will love eBilling almost as much as your customers. In fact, a Paymentus mortgage client reports that since 2016, over 55,000 accounts have gone paperless, resulting in approximately $343K in postage and print savings each year alone.

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Web Presentment

Customers can manage paperless settings, view current or past billing statements, access payment history and schedule current, future and recurring payments.

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Proactive Notifications

Timely bill-ready notices and payment reminders by voice, text and email keep customers informed, ensuring they won’t miss a bill or forget to pay.

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Mobile Presentment

Mobile users find it fast and easy to go paperless with our app, browser, email and text options.

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Pay-by-Text

Review a balance and make a payment in under 10 seconds.

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Pay-by-Email

Secure “push” eBilling makes it easy to review a bill summary and make secure payments directly from email.

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eSignature

Accommodate secure document delivery and authentication.

EBilling & Presentment Benefits

Increased paperless adoption rates
Higher cost savings than traditional bill print and mail
Reduced customer service calls
Fewer late payments and faster receivables
Greater overall customer satisfaction

EXPLORE MORE CAPABILITIES

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service®

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

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One-Time Payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

Learn More about One-Time Payment

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Pay-by-Email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

Learn More about Pay-by-Email

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Pay-by-Text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

Learn More about Pay-by-Text

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Phone Payments & IVR

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

Learn More about Phone Payments & IVR

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Point-of-Sale & Kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal

Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

Learn More about Self-Service Portal