Get real-time payments technology that allows subscribers to pay their monthly wireless, wireline, broadband and cable bills wherever and however they want. By creating clarity and simplicity, we wire the way for on-time payments, reduced call volume, and superior service at every turn.

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Modern Payments

Watch your satisfaction scores skyrocket

By giving customers Advanced Payment Methods (APMs) like PayPal and Walmart in-store pay, offering a seamless online experience, and serving up well-timed bill reminders, you can win their loyalty for the long haul. When Shentel switched to our cloud-based system, they saw their Net Promoter Score increase from negative 3.2% to positive 39.7% and customer satisfaction scores improve to 96%!

A reliable, single-integration for future-proofed payments

Migrate to a real-time, cloud-based digital billing and payments solution that can deliver the modern payments options your customers expect. Our innovative platform allows for 100% stability with 0% downtime.

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Give subscribers the power to pay the way they want, using the payment channel they want. Offer more options: from more traditional ACH and debit cards via web or IVR to in-demand digital wallets like PayPal and Venmo on mobile devices.

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Reduce call center volume

Our patented, Secure Service® IVR flow makes it easy for subscribers to call in for critical bill balance details and securely process their payments over the phone in as little as two minutes.

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Experience bank-level security

Our Level 1 PCI-compliant platform ensures payment security, eliminates storing and transmitting credit card data on company servers and networks, to eliminate the burden of compliance for providers.

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Integrate seamlessly

The holistic platform can easily integrate with provider's existing billing support system (BSS) to deliver secure and efficient billing and payments.

Giving customers multiple payment options and providing accurate information ensures that [our] customers’ payments experience is the best in the industry. Partnering with Paymentus gave us a platform to exceed customer expectations.”

– Elaine Cheng, Chief Information Officer, Shentel

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Client Success


Learn how Paymentus helped Shentel streamline its bill payment and presentment capabilities.

View Case Study All Case Studies

Explore Our Capabilities

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service® Call center and secure service

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Paymentus engagement channel cash bill pay

Cash Bill Pay Paymentus cash bill pay icon

Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.

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Chatbot Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication Customer communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment Ebilling and presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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Mobile Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

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One-Time Payment One time payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

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Pay-by-Email Pay by email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

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Pay-by-Text Pay by text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

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Phone Payments & IVR Phone payments and ivr

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

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Point-of-Sale & Kiosks Point of sale and kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal Self service portal

Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

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Looking for a more reliable partner?

Let's talk! See how Paymentus can deliver more payment options, more stability, and less downtime, along with a suite of payments solutions tailored to your industry needs.