Utility

Make it easy for customers to keep the lights on and the bills paid. Our Electronic Bill Payment & Presentment (EBPP) Platform delivers more payment options than any other provider for maximum customer satisfaction, so you're more likely to get paid on time.

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Effective Customer Migration

A better experience from the start

Paymentus offers seamless integration with your existing Customer Information System (CIS). Then, we efficiently migrate your customers to our cloud-based platform for more payment options and real-time data collection.

A user-friendly interface is just the beginning

Improve customer service while reducing your cost to serve through a modern solution with more self-serve functionality for you and your customers. Upon partnering with us, Austell Gas saw a 46% reduction in payments received through agent-assisted channels.

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Customer-preferred payments

Give customers maximum optionality in how they complete utility payments, including via text, web or IVR - and even setting up autopayments.

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Simple reconciliation

Robust analytics offer a single, real-time view of all payment methods and channel data for greater transparency, forecasting potential and account reconciliation.

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Reduced delinquencies

Paymentus offers proactive reminders, notifications and AutoPay options, proven to reduce delinquencies & service interruptions up to 50%.

Our previous provider had limited capabilities, and we chose Paymentus for their “big picture solution.” Now we’re accepting more secure payments across one integrated network...and seeing significant growth in customers who choose to autopay.”

- Kathy Nguyen, Cobb County Water Systems, Customer Service Division Manager

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Client Success

A Rapid Digital Transformation

See how Paymentus helped Austell Natural Gas seamlessly transition to a fully remote organization during the pandemic and beyond.

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Sarasota county

Client Success

OUR SOLUTIONS ARE CHANGING THE GAME

Learn how Paymentus helped Sarasota County streamline its bill payment and presentment capabilities.

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Explore Our Capabilities

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service®

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

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One-Time Payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

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Pay-by-Email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

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Pay-by-Text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

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Phone Payments & IVR

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

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Point-of-Sale & Kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal

Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

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Looking for the most powerful bill pay solution?

Let's talk! Schedule time to see how Paymentus can offer modern utility customers new, more efficient ways to pay.