Utility Solutions

Get paid faster and make it easy for your customers to pay their gas, regulated and deregulated/retail electric, water, sewer, recycling and waste utility bills with the Paymentus electronic bill presentment and payment (EBPP) platform. The Paymentus billing and payment solution offers more payment options than any other provider to increase on-time payments and maximize customer satisfaction.

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Seamless Customer Migration

A better experience from the start

The Paymentus EBPP platform includes more than 400 existing integrations with core systems, including Customer Information Systems (CIS), accounting and ERP systems. Our platform integrates directly with your existing CIS, allowing us to efficiently migrate your customers to our cloud-based platform. From there, your customers can enjoy in-demand payment options, from PayPal to Walmart, while you benefit from real-time data collection, holistic reporting and a single-vendor relationship.

A user-friendly interface is just the beginning

The modern, best-in-class Paymentus billing and payment solution allows utilities and waste service providers to reduce costs while improving customer service. Modern capabilities deliver more self-service functionality including an advanced web portal and IVR. For one utility provider, this led to a 46% reduction in payments received through agent-assisted channels.

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Serve All Customers

Make it easy for every customer to pay with the widest array of payment channels and methods including text, web, IVR, artificial intelligence, voice assistants and AutoPay.

Expand the Billing Experience

Deliver advanced utility usage analytics directly in your self-service portal and reduce the need for additional vendors with eBilling and statement services from Paymentus.

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Reduce Delinquencies

Offer your customers proactive reminders, automated notifications and AutoPay options proven to reduce delinquencies and service interruptions up to 50%.

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Increase Adoption

Minimize cost and inefficiencies by driving customer adoption of eBilling, self-serve payment options, fast digital payment methods and more. Paymentus also offers complimentary marketing support to further boost adoption.

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Simplify Reconciliation

Access robust analytics across your organization through a single, real-time dashboard view of all payment methods and channel data for greater transparency, forecasting potential and account reconciliation.


Maximize your organization’s charitable efforts by seamlessly integrating a donation option directly into your customer’s payment experience – giving customers a simple way to give back at the same time they pay their bill.

The ability to offer ‘real time’ payment solutions to our customers has been a game-changer and transformative for our business! Working with Paymentus was a crucial step in our company’s growth giving customers more automated methods and channels to pay.”

- Lansing Board of Water and Light, Customer Operations Manager

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Reducing Costs with Advanced Payment Methods and Scheduled Payments

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Achieving Digital Payment Growth Amongst the Cash Preferred

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How a Modern, Customer-Centric Payments Platform Helped Propel One Company’s Decision Not to Reopen Offices

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How a Utility Provider Transformed Payment Operations to Fuel Company Growth

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Explore Our Capabilities

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service® Call center and secure service

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Paymentus engagement channel cash bill pay

Cash Bill Pay Paymentus cash bill pay icon

Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.

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Chatbot Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication Customer communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment Ebilling and presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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Mobile Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

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One-Time Payment One time payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

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Pay-by-Email Pay by email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

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Pay-by-Text Pay by text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

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Phone Payments & IVR Phone payments and ivr

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

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Point-of-Sale & Kiosks Point of sale and kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal Self service portal

Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

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Aite Award Graphic #1 Best In Class EBPP Vendor

Trusted by Millions. Awarded by Those in the Know.

Paymentus is proud to be named the "Best in Class" electronic billing and payment vendor by Aite-Novarica, a leading financial consultancy. That’s great news for the millions who depend on us for their bill payment and money movement needs, and even better news for you.

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Looking for the most powerful bill pay solution?

Let's talk! Schedule time to see how Paymentus can offer modern utility customers new, more efficient ways to pay.