Give your policyholders a premium experience with next-generation billing, payments and communications from Paymentus. Our comprehensive platform offers advanced payment options and expanded channels, proven to increase satisfaction and on-time payments. Carriers now have the power to retain more customers, all at a reduced cost to serve.
Flexible Payment Options
No two insureds are alike, but no matter how they choose to pay their premiums or receive claims payouts, you’ll be ready. From traditional payment methods such as ACH, credit cards and debit cards to modern methods including digital wallets (Apple Pay, PayPal and Venmo), your policyholders have the power to pay how they want, when they want, any way they want.
Digital Disbursements
Transform your ability to serve policyholders when they need it most with digital disbursements. Our disbursement capabilities deliver real-time settlement in the payee’s account, directly to their preferred funding source including modern options like the PayPal digital wallet. What’s more, insurers can also reduce check volumes by up to 80% to combine speed and savings like never before.
Improve trust and loyalty with an omnichannel payment platform that works harder for you and your policyholders. Paymentus offers a host of eBilling capabilities and modern payment offerings that are convenient, seamless and easy to integrate into your existing systems.
Gain a holistic solution with the ability to deliver bills in several different ways, offer traditional and emerging payment methods, accept payments through expanded channels such as digital wallets, text and chatbot, and disburse claims payouts digitally.
Give policyholders time-saving options, such as AutoPay, to remove friction in the payment process. Registered account details can also be securely saved, including payment method and preferred channel to receive impactful notifications and reminders.
Facilitate seamless payment, notification and reconciliation to core financial and operational systems through our more than 350 core system integrations, including accounting and ERP systems.
Leverage single sign-on to gain a real-time view of all policyholder payments and historic payment information, allowing your staff to quickly serve customers, efficiently resolve inquiries and improve reconciliation and business operations.
CASE STUDY
INDUSTRY ANNOUNCEMENT
See how the Paymentus Billing and Payments accelerator enables insurers to expand payment methods to include credit, debit and digital wallets, offer real-time refund updates and securely save policyholders’ account details.
Paymentus is proud to be named the "Best in Class" electronic billing and payment vendor by Aite-Novarica, a leading financial consultancy. That’s great news for the millions who depend on us for their bill payment and money movement needs, and even better news for you.
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.
Let's talk! Our insurance billing and payment experts will show how we can improve your administrative efficiency, streamline your interface and boost satisfaction among policyholders.
