Pay-by-text

Meet customers where they are — on their devices

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The fastest way to go paperless

Over 80% of Americans text regularly. Why not offer payments straight from their incoming messages? Your customers will appreciate the convenience, and your business will benefit from fewer delinquencies and shortened DSO.

Here’s how it works: Paymentus Pay-by-Text allows your customers to opt-in to receive a text message containing their current balance and due date. With a one-word response, customers can instantly pay their bill from the credit card, debit card, or bank account information they have securely stored in their user profile. Just as quickly, they’ll receive a text back confirming receipt.

Pay-by-Text Benefits

Reach new “mobile only” customers
Motivate more customers to go paperless
Improve customer satisfaction
Reduce the number of late payments and collect receivables faster

EXPLORE MORE CAPABILITIES

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service®

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Chatbot

Our advanced AI and machine learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

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One-Time Payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

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Pay-by-Email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

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Phone Payments & IVR

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

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Point-of-Sale & Kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal

Put your customers in the driver’s seat with a mobile optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

Learn More about Self-Service Portal