Chatbot

A self-service tool you can count on, 24/7

Man using cell phone with virtual chat overlay

Answers morning, noon and night

The Paymentus Chatbot connects customers to the help they need, without them having to pick up the phone. Leveraging Artificial Intelligence and Machine Learning, the conversational chatbot lets customers resolve questions, receive account balances, make and schedule payments, and contact live help.

Chatbot includes our patented Secure Service® technology to remove your business from PCI scope. We offer full troubleshooting support while shielding your enterprise and its employees from sensitive cardholder information during the payment process.

Chatbot Benefits

Instantly support and resolve customer questions
Improve customer engagement
Utilize the latest PCI compliant payment channel
Save time for your staff and customers
Configure to your brand’s personality and compliance requirements

EXPLORE MORE CAPABILITIES

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

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Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service®

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

Learn More about Call Center & Secure Service®

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Customer Communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

Learn More about Mobile

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One-Time Payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

Learn More about One-Time Payment

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Pay-by-Email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

Learn More about Pay-by-Email

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Pay-by-Text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

Learn More about Pay-by-Text

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Phone Payments & IVR

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

Learn More about Phone Payments & IVR

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Point-of-Sale & Kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal

Put your customers in the driver’s seat with a mobile optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

Learn More about Self-Service Portal