Chatbot
A self-service tool you can count on, 24/7
Answers morning, noon and night
The Paymentus Chatbot connects customers to the help they need, without their having to pick up the phone. Leveraging Artificial Intelligence and Machine Learning, the conversational chatbot lets customers resolve questions, receive account balances, make and schedule payments, and contact live help.
We offer full troubleshooting support while shielding your enterprise and its employees from sensitive cardholder information during the payment process.
Chatbot Benefits
AUTOMATED CUSTOMER SUPPORT
AUTOMATED CUSTOMER SUPPORT
Provides self-service option to instantly resolve routine customer questions through AI-powered chatbot.
EMPOWERS CUSTOMERS
EMPOWERS CUSTOMERS
Gives customers control to quickly get account information and pay bills at any time without human intervention or hold times.
PCI COMPLIANCE
PCI COMPLIANCE
Secures payment and personal information while relieving your PCI compliance burdens.
TIME SAVINGS
TIME SAVINGS
Saves customers and staff time by alleviating the need for customer calls to perform routine payment and account management tasks.
FULLY CONFIGURABLE
FULLY CONFIGURABLE
Configures to your brand’s personality and compliance requirements.
Client Success
Adding a New Level of 24/7 Service with Chatbot
See how White House Utility District earned four-star ratings by giving customers an always-on self-service tool to help its customers quickly and easily address their billing, payment and account management needs.
EXPLORE MORE CAPABILITIES
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Cash Bill Pay
Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.