Let your customers take control.
These days, providing an easy-to-use, full-featured website is paramount to great customer service. Deliver a mediocre or poor experience and customer satisfaction will suffer.
The Paymentus Self-Service Portal engages customers with a wealth of online services to enhance their total customer experience. Users are greeted by an easy-to-use web view into their account, allowing them to quickly and securely manage their online billing and payment settings. They can access their statement and payment histories, sign up for email and text reminders, manage their paperless settings, and view and pay on multiple accounts.
Customers can make a one-time payment, schedule a future payment, or setup recurring payment options by credit card, debit card, or electronic check. With secured, saved payment information, customers only enter their payment information once – making it easier to pay electronically going forward.
The Self-Service Portal is mobile-optimized – delivering a consistent user experience on any size device: desktop, laptop, tablet, or smartphone. All transactions are protected and securely stored in the Paymentus Level 1 PCI-certified platform. With the Paymentus Self-Service Portal, your customers have a level of control over their bill-pay experience that is unmatched.
Mobile accessibility leads to maximum customer adoption
- Portal can stand alone or integrate with your business’ existing website
- Fewer calls to customer service
- Increased customer satisfaction
Read the Whitepaper
In order to convert traditional billing and payment customers to a paperless, automated solution, utilities need to understand the reasons behind customers’, and perhaps their organizations’ hesitation .. Read More