Self-Service Portal

Put your customers in total control

Man at cafe smiling using cell phone

An intuitive, omni-channel experience

Enhance your customer experience with a mobile optimized portal that lets bill payers do more while freeing up your internal staff to focus on other, more pressing tasks. The Paymentus Self-Service Portal gives your customers the ability to view their account, quickly and securely manage online billing and payment settings, and access statement and payment histories.

With secured, saved payment information, customers only enter their payment information once. They can also sign up for email and text reminders, manage paperless settings, make a one-time payment, schedule a future payment or set up recurring payment options by credit card, debit card or electronic check.

Paymentus x3 dashboard

SERVICE BEYOND PAYMENTS

Go beyond billing, payment and communication with the X3 analytics add-on. This advanced capability integrates invaluable data resources directly into the bill-payment experience, helping your customers best track and manage every aspect of their account. View the X3 overview to see how Paymentus combines data and intuitive billing to deliver the ultimate customer experience.

DOWNLOAD X3 OVERVIEW

Self-Service Benefits

Tablet and Cell Phone Icon
MOBILE-ACCESSIBLE
MOBILE-ACCESSIBLE

Maximizes digital adoption by making intuitive, consistent UX conveniently available across web and mobile.

FULLY COMPATIBLE
FULLY COMPATIBLE

Allows self-service portal to seamlessly integrate or stand alone within your organization’s existing website.

Descending Bar Graph Icon
REDUCED CALL VOLUMES
REDUCED CALL VOLUMES

Delivers intuitive self-service digital experience proven to reduce customer service calls.

Five Stars Icon
CUSTOMER SATISFACTION
CUSTOMER SATISFACTION

Improves satisfaction by giving customers more ways to pay and view their bills.

Shield with Lock Icon
PCI COMPLIANCE
PCI COMPLIANCE

Protects and stores transactions within the Paymentus Level 1 PCI-Certified platform.

EXPLORE MORE CAPABILITIES

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.

Woman Smiling While Paying a Bill from her Cell Phone

Autopay Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

Learn More about Autopay

Woman in Green Sweater Working in Call Center, Wearing Headset While Smiling

Call Center & Secure Service® Call center and secure service

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

Learn More about Call Center & Secure Service®

Paymentus engagement channel cash bill pay

Cash Bill Pay Paymentus cash bill pay icon

Add a new level of payment convenience for your cash-preferred and underbanked customers with cash bill pay. This unique capability is offered at thousands of locations nationwide, including Walmart and national grocery and drug store retailers, allowing you to accept cash payments where your customers shop most.

Learn More about Cash Bill Pay

Man in Denim Shirt Using Cellphone with an Overlay Showing Virtual Chat

Chatbot Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

Learn More about Chatbot

Female Hands Using Cellphone

Customer Communication Customer communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

Learn More about Customer Communication

Male Hands Holding Cell Phone

Disbursements Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

Learn More about Disbursements

Manicured Hands Typing on Tablet Keyboard While Paying Invoice

EBilling & Presentment Ebilling and presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

Learn More about EBilling & Presentment

Woman on Bench Smiling While Looking at Cell Phone

Mobile Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

Learn More about Mobile

Man in Orange Button Down Shirt Smiling While Using Credit Card to Pay Bill Online

One-Time Payment One time payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

Learn More about One-Time Payment

Woman in Yellow T-Shirt Smiling at Office Laptop

Pay-by-Email Pay by email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

Learn More about Pay-by-Email

Closeup of Woman's Hands Texting on Cell Phone

Pay-by-Text Pay by text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

Learn More about Pay-by-Text

Girl in Yellow Sweater Grinning While Talking on Mobile Phone

Phone Payments & IVR Phone payments and ivr

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

Learn More about Phone Payments & IVR

Manicured Finger Touching Screen on Payment Kiosk

Point-of-Sale & Kiosks Point of sale and kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

Learn More about Point-of-Sale & Kiosks