Built for Today’s Healthcare Providers

Leading healthcare organizations use Paymentus to deliver seamless, modern patient financial experiences. From expanded payment options to proven integrations and more ways for patients to pay, see how we can help your organization maximize efficiency and patient loyalty through every interaction.

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Payment Options to Serve All

Seamlessly expand your payment offerings and meet every patient’s payment need and preference. Increase collections and make paying bills simple and convenient with a variety of self-serve payment options that include:

ACH/eCheck
Visa, Mastercard, Discover, and American Express credit and debit cards
PayPal, Venmo, Apple Pay^®, and Google Pay^™ digital wallets
Cash at retail stores* including Walmart, CVS, Dollar General
Flexible payment plans and PayPal Credit (subject to customer approval) for unexpected high-dollar medical bills

*All logos and brand names are the property of their respective owners. These owners are not affiliated with Paymentus or Green Dot Corporation and have not sponsored or endorsed Green Dot Bank products or services.

Streamlined Digital Disbursement Channels for Patient Refunds

Reduce the risk of escheatment and improve retention by giving patients the ability to use their favorite payment channels to receive patient refunds. Paymentus enables healthcare organizations to accelerate the refund process, improve patient loyalty, save critical funds, and reduce manual processes for staff.

Get Started With Digital Disbursements

Extensive Integration Experience & Partner Network

Launch modern payment experiences with flexible deployment options from fully-hosted solutions to SDK/APIs. Healthcare organizations can also benefit from proven integrations with 450+ core systems including Epic, Oracle Health, Altera, Meditech, and more—making it easy to integrate within your organization’s current technology infrastructure.

Expanded Bill Payment & Communication Channels

Accept payments with greater patient choice and flexibility offered through a wide variety of channels such as web and mobile, live agents, call center solutions, interactive voice response (IVR), and retail stores. Accelerate collections and reduce days in A/R while increasing the likelihood that patients pay on time through the most cost-efficient methods.

Platform Compliance, Exclusive Features & Support

Paymentus offers a host of patented, Level 1 PCI and HIPAA compliant bill payment capabilities to help healthcare organizations manage their unique challenges and best serve a wide array of patient payment preferences. Paymentus also offers Secure Service^® IVR and SMS, AI-powered BillWallet^® digital wallet, and chatbot to eliminate paper costs, while increasing the speed of collections and keeping staff removed from PCI scope.

Real-Time Reporting & Reconciliation

Real-time reporting and reconciliation gives your team a clear, centralized view of all payment activity through the Agent Dashboard, enabling faster decision-making and improved visibility.

Gain actionable insights into payment activity and performance in real time
Track digital adoption and patient payment behavior as it happens
View all payment-related activity within the Agent Dashboard
Provide call center teams with centralized, real-time visibility

Service and Solutions for All Needs

Health Systems

Hospitals

Provider's Offices

Healthcare Insurance Providers

Pre-Payment & Co-Pay

Time of Service

Post Adjudication

Patient Refunds

5 Ways to Improve Healthcare Bill Pay Capabilities

Using new industry data, learn the five essential improvements that can speed collections, improve patient loyalty and staff efficiencies, and drive savings.

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Built To Serve

Healthcare organizations are supported by the Intelligent Payment Platform™ (IPP). See how the IPP offers modernized engagement, billing, and payments to reduce administrative burden and meet every patient billing, payment, and disbursement expectation.

Multimodal Interactions & Payments Hub

Omnichannel Billing & Payment Channels to Serve All

From walk-in to web, give consumers the power to access billing information and make payments through their preferred way with intelligent self-service. Reaching 100% of your consumership including online portals for registered users with shopping carts, quick pay one-time web options, IVR (phone) experiences, in-person at agency or retail locations, Account-to-Account (A2A) and Peer-to-Peer (P2P), as well as payments by text, email, chatbot, and the patented, fastest way to take a payment with BillWallet^®.

Expert Delivery of Bills, Invoices & Communications

Provide awareness and full visibility to your customers of bill and invoice details while driving customers to receive bills digitally through our many presentment options including paper suppression, eBilling via email, text, and mobile, as well as online access to PDFs and document images, and full bill print and statement services of paper bills.

Comprehensive & Fully Integrated Payment Methods

Provide maximum payment optionality by offering credit card (AMEX, Visa, Mastercard, Discover), debit card, ACH/eCheck, cash at retail locations and in person, and popular digital wallets including PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, including our Instant Payment Network^® (IPN).

Flexibility in Payment Frequency & Payment Plans

Increase payment adoption with intuitive AutoPay or recurring payments, one-time and scheduled one-time payments, and pay now/pay later. Provide financial flexibility and financing options with pre-arranged parameter-based payment plans and the ability to enable your customers options when affordability and specialized payment needs arise.

Streamlined Operations & Transparency

Intelligent Reporting, Reconciliation & Analytics

Gain complete visibility with comprehensive reporting and reconciliation through the state-of-the-art admin solution Agent Dashboard, offering real-time visibility for all transactions, regardless of payment method or channel. View agency analytics, monitor digital adoption and consumer behaviors, and review all facets of payment details in a single line of sight.

Agent-Assisted & Call Center
Solutions

Simplify payment options for customers requiring live agent and call center staff assistance by offering the patented Secure Service^® for IVR, SMS, and email. Improve communication, visibility, and efficiency of all live-agent interactions including virtual terminal options.

Digital Payouts, Refunds &
Disbursements

Maximize consumer payouts and modernize the legacy physical check with fast and efficient digital payouts. Additionally, refunds, deposits, premiums, and many types of disbursements are delivered in a multichannel environment with diverse payment options for your customers.

Cash Management, Cashiering & Point-of-Service

Modernize and ease revenue collection for in-office transactions and data for the cash management of in-person payments for any payment type or payment method, all while maintaining seamless integration into your agency-wide systems of record, utilizing secure hardware devices from check scanning to card, and everything in between.

Adaptable Business Solutions for Maximum Flexibility

Cloud Commerce for a Better Digital Experience

The Paymentus PAY OS is a fully-hosted SaaS solution that provides modern user-interfaces and hosts all aspects of the billing and payment experience. Deploy billing and payment solutions anywhere, to be used by any device, and be paid with any payment method.

Integrations with 450+ systems of record and multiple deployment options allows choice and versatility to meet your business needs. From a true developer portal toolkit with APIs, SDKs and the Pixels by Paymentus toolkit, to our workflow and NCLC interactive application (iApp) engines, Paymentus makes integration, implementation, and deployments easy and proven.

Business Expense Management & Payable Tools

Help manage your businesses’ finances beyond customer transactions with the capability to invoice vendors, manage accounts payable (AP) and accounts receivable (AR), and control expenses—including issuing and monitoring employee expense cards.

Security, Compliance & Fraud
Prevention

As a Level 1 PCI-certified service provider, Paymentus reduces the compliance burdens for our customers with our fully hosted, cloud-based intelligent platform. From Nacha account validation and early warning systems to full HIPAA, SOC 1, SOC 2, and ADA compliance and protections, Paymentus has you covered with our fortress level safeguards, fraud prevention, and intrusion management security.

The Patented, Autonomous Billing & Payment AI Suite

Harness the power of our AI platform, which is purpose-built to power the future. The AI-powered core infrastructure enables rapid development, onboarding, and customization, with proprietary AI-powered capabilities delivering bill presentment, payment, personalization, and real-time analytics.

Paymentus Healthcare FAQs

What types of healthcare organizations does Paymentus work with?

Paymentus partners with a wide spectrum of healthcare providers throughout North America, including:

Large Health Systems
Community and Regional Hospitals
Ambulatory Provider Practices
Multi-Specialty Clinics

Does Paymentus have experience supporting healthcare organizations?

We are the best-in-class electronic billing and payments provider of Healthcare Solutions, backed by more than 20 years of dedicated experience. We currently serve thousands of clients throughout the U.S. and Canada, helping streamline payments and improve patient financial experiences.

What type of payment methods does Paymentus offer healthcare organizations?

Paymentus offers an expanded range of payment options that include traditional methods such as ACH/eCheck, and credit and debit cards, as well as modern options including PayPal, Venmo, Apple Pay, and Google Pay digital wallets, and in-store retail cash** accepted at Walmart, CVS, Dollar General, and more.

Can Paymentus integrate its billing and payment solution with my current core systems or in-house customer information systems?

Paymentus offers seamless integrations with leading core systems like Epic, Oracle Health, Meditech, Altera, and more. This ensures simple migrations from legacy providers, including customer data transfers.

Does Paymentus ensure PCI DSS, SOC 2, HIPAA and Nacha compliance?

The Paymentus solution is specifically designed to meet all rules and regulations regarding Level 1 PCI, SOC 2, HIPAA, Nacha compliance, and state-specific requirements.