Cash Bill Pay — Inclusive Payments

Enhance your ability to serve your underbanked, unbanked and cash-preferred customers with Paymentus. Cash bill pay offers the ultimate in bill pay convenience and inclusivity for the more than 18.7 million underbanked and 5.8 million unbanked* who rely on cash. Inclusive cash bill pay is available with Paymentus retail location solutions for payments and digitized cash, Walmart Pay, POS solutions and kiosk options.

*FDIC National Survey of Unbanked and Underbanked Households

Cash Payments Through a Modern, Digital Option

Simplify bill pay for your cash-preferred and underbanked customers. With Scan-to-Pay, customers can choose to pay their bill with cash, and then pay at the registers or designated areas within our participating national retailers by scanning a barcode. No need to remember long account numbers in store, and funds are immediately deposited, giving instant peace of mind that the bill has been paid.

What’s more, customers and billers can digitally track all payments through our robust reporting capabilities.

EXPANSIVE PARTNER NETWORK

Our extensive network of partners, including national grocery and drug store retailers, allows customers to pay their bills at thousands of locations nationwide. In fact, 87% of the U.S. population lives within a three mile radius of participating retail locations.** This added flexibility and convenience allows you to accept cash payments outside of your business locations.

For even more convenient cash bill pay options, we also support payments through popular methods and retailers, such as:

**2010 U.S. Census + partner retail locations

Accepted at Leading Retailers Nationwide, Including:

Scan-to-Pay Benefits

ACCEPTED AT LEADING RETAILERS

Offers instant access to thousands of retailers that accept cash payments right where your customers live.

EXPANDS YOUR HOURS & LOCATIONS

Enables payments to be accepted outside of your business locations and hours, without the need for staff intervention.

INCLUSIVE PAYMENT OFFERING

Delivers secure, fast and convenient payments for cash-preferred and underbanked customers.

INSTANT FUNDING

Provides instant funding, comprehensive payment reporting and simplified reconciliation.

Video paymentus including cash digital shift

INDUSTRY INSIGHTS

INCLUDING CASH WITHIN THE DIGITAL SHIFT

Watch as experts from Green Dot and Paymentus share the importance of prioritizing cash bill pay as an essential piece of the digital modernization strategy.

View Video (link opens in a new window)

We serve all different types of customers, and it's important to us that we never leave anyone behind as we evolve technology and bill pay solutions. We're excited about the cash bill pay options with Paymentus and encouraged by the adoption rates we've seen so far from customers who still want to pay with cash in person."

– Large North American Utility

Explore More Capabilities

Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experie

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Autopay

Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.

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Call Center & Secure Service^®

Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.

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Chatbot

Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.

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Customer Communication

With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.

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Disbursements

Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.

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EBilling & Presentment

Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.

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Mobile

Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.

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One-Time Payment

Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.

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Pay-by-Email

Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.

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Pay-by-Text

Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.

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Phone Payments & IVR

Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.

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Point-of-Sale & Kiosks

Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.

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Self-Service Portal

Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.

Learn More about Self-Service Portal