Case Study: How Sarasota County Increased Autopay Enrollment by 43% in Just Two Months

Utilities Case Study

Since Implementing Paymentus Instant Payment Network® Sarasota County Public Utilities has transformed how local Florida residents pay for their water services and significantly increased billing and payments automation for the county. Read the case study to learn how:

  • Paymentus integrated with Sarasota’s existing CIS to deliver valuable, real-time payment data
  • Implementing automated phone payments (IVR) reduced customer service time and costs
  • Providing advanced notifications drove desired customer actions
  • Automated payment options significantly improved, including an immediate 43% increase in customers who enrolled in autopay