By using this website you are accepting the practices described in this Privacy Policy.

Our Commitment to Security

If you are using this site to make a payment, you are using a secure site that is audited regularly under the security standards of the payment card industry. As such, Paymentus Corporation (“Paymentus”, “we” or “us”) is compliant with the Level 1 (highest criteria) of the Payment Card Industry’s Data Security Standards (PCI-DSS). This standard requires that we maintain physical, network, infrastructure, users and all other key aspects of security including virus protection. The standard also mandates frequent audits by Visa/MasterCard certified auditors against security risks.

We will endeavor to take all steps deemed reasonable by us to keep secure any information we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.

We use appropriate commercially available anti-virus software to ensure that this website does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing our website. We make no warranty that the website or email correspondence is free from such viruses.

Our Policy

Except as otherwise provided in this Policy, we do not collect personally identifiable information from individuals unless it is provided to us voluntarily and knowingly. The types of personal information we collect include, name, address, email address, phone numbers, account number for bills you review or pay, and payment card and bank account numbers in connection with a payment. In order to verify your identity when making a payment or registering to access your accounts, we may share with and obtain personal information from commercial providers of those services. We will not sell your personal information or share it with any companies for commercial purposes other than the billing company you are making a payment to, our affiliates and associated processing networks to process your payment and for related purposes and as described in this Policy. The information we provide to your billing company with respect to your account and payments will be handled by it in accordance with its privacy practices. We are not responsible for the privacy practices of your billing company. For more information, contact your billing company.

We may use your personal information for the following purposes: to respond to your questions or requests for information, to provide you with existing or new services, to improve our service, to develop new services, for analytical purposes, to prevent fraud or other harm, and as permitted by law. We and our affiliates recognize the trust you place in us when you give us personal information. In order to operate our websites or deliver a service we may sometimes share your personal information with a service partner under strict conditions. Except as explained here, we will not disclose your personal information to unaffiliated companies or organizations without your consent, unless we have a good-faith belief that disclosure is reasonably necessary to:

  • comply with legal requirements, legal process, or reasonable governmental requests;
  • respond to an inquiry or provide you with a service that you have requested;
  • implement our conditions of service; or
  • to protect the rights, property or safety of another user, any member of the public, your biller, or us.

If you believe any of your personal information that we hold is inaccurate, you may contact us at customercare@paymentus.com and we will work with you to correct any inaccuracies.  If you have questions regarding our Privacy Policy, please address them to customercare@paymentus.com and place “Privacy” in the subject line.

Cookies and Other Information

Like many companies, we may from time to time use “cookie” technology on our website. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and to track usage behavior of, for example, the web pages you visit. Our website may automatically collect cookies and other information, such as, but not limited to, your domain name, Internet protocol address and device identification numbers and compile aggregate data for statistical purposes to improve our content and services and administer our website. We do not track users over time or third party websites to provide targeted advertising, or authorize other parties to do so, therefore, we do not currently respond to “Do Not Track” browser signals.

Notification of Changes

We may from time to time change our Privacy Policy. We will post those changes on this page and other places we deem appropriate. We will use information in accordance with the Privacy Policy under which the information was collected.

Revision date: February, 2019