Reduce call volume and free up staff time with automated phone payments.
Almost half of all customer service calls are from those inquiring about their balance or requesting to make a payment, typically at the last minute.
Real-time, interactive voice response (IVR) ensures that these calls are handled on a timely basis with the most up-to-date information. With IVR, your customers can hear their balance and due dates, confirm their last payment amounts, and make payments by credit/debit card or eCheck. Our proven, streamlined call flow makes it easy for your customers to pay in fewer than 2 minutes via a dedicated, toll-free number.
When combined with our outbound notification module, IVR is particularly effective in bringing past due balances up to date – allowing you to streamline revenue collection with proactive past-due reminder calls, emails, and text messages to those customers. These outbound notifications have proven to reduce delinquencies by an average of 50% from the very first use.
Inbound IVR and outbound notifications are essential to any successful eBilling and ePayment program. Both are native components of our unified EBPP platform. Our IVR – 100% hosted by Paymentus – relieves your business of costly hardware and software expenses. The entire Paymentus platform is Level 1 PCI compliant – ensuring your compliance and security as well as that of your customers.
Reduce calls to customer service
- Remove 100% of phone payments from your call center
- Boost your customer service response rates without adding staff – handle calls faster, accept more payments and reach more customers
- Free up staff to focus on more complex customer service issues
- Improve customer responsiveness and reduce delinquencies
Read the Whitepaper
In order to convert traditional billing and payment customers to a paperless, automated solution, utilities need to understand the reasons behind customers’, and perhaps their organizations’ hesitation .. Read More