Modernize Your Customer Experience
77% of all online bill payments are now made directly on biller websites.* As this number continues to rise, your online experience is now more important than ever. Paymentus and VertexOne can help you deliver the modern experience customers expect through our intuitive, comprehensive solution that offers greater payment choice and a centralized hub for vital account and operational information. Through this, utilities can reduce days sales outstanding, drive the adoption of cost-efficient digital payments, ensure more on-time payments and reduce costs to serve.
The Next-Generation Solution That Delivers a Superior Customer Experience
Increase On-Time Payments with More Ways to Pay
From traditional payment methods to digital wallets (PayPal, Venmo, PayPal Credit, Apple Pay, Amazon Pay and Google Pay) and even cash with cash bill pay, Paymentus makes it easy to offer your customers their favorite payment method. And with channels that include digital and in-person, you can meet them where they want, when they want and how they want.
Optimize Consumption and Decision-Making with Unparalleled Visibility
Go beyond billing, payment and communication with advanced analytics capabilities offered directly in your self-service customer web solution. These capabilities combine the billing experience (BX), customer experience (CX) and data experience (DX) to transform how you serve your customers by integrating invaluable data resources directly into the bill-payment experience.
Simplify Reconciliation and Reporting With No Additional Gateways
Give your team the power to view all billing and payment transactions and usage data in real time. Just as usage visibility helps your customers optimize consumption, the proprietary Agent Dashboard offering optimizes your business processes. Your organization can view and download payment reports, streamline reconciliation, even send customer notifications – all without additional gateways, fees and contracts.
THOUGHT LEADERSHIP TO KEEP YOU AHEAD OF CUSTOMER EXPECTATIONS
Stay at the forefront of the dynamic billing and payment industry with industry insights and analysis from leading experts.
Explore the preferences, trends and generational behaviors of today’s bill payers in this in-depth report from Paymentus and Datos Insights.
See how Paymentus outranked the top electronic bill presentment and payment providers to earn the Best-in-Class EBPP recognition.
Go beyond the bills to see how you can push your business forward with expert insights, industry stats and an exploration of the trends driving the world of payments.