The Complete Solution Utilities Need and Your Customers and Staff Deserve
Utilities, give your customers and staff a modern, holistic billing, payment and analytics experience with Paymentus and VertexOne. Our partnership and proven integrations transform your customer web experience into a dynamic solution that offers more ways to view, pay and manage accounts – all at a reduced cost to serve.
Modernize Your Customer Experience
77% of all online bill payments are now made directly on biller websites.* As this number continues to rise, your online experience is now more important than ever. Paymentus and VertexOne can help you deliver the modern experience customers expect through our intuitive, comprehensive solution that offers greater payment choice and a centralized hub for vital account and operational information. Through this, utilities can reduce days sales outstanding, drive the adoption of cost-efficient digital payments, ensure more on-time payments and reduce costs to serve.
What Customers & Utility Providers Gain from the Paymentus and VertexOne Partnership
Whether it’s cash or digital wallets, online or in-store, meet any customer payment preference in a single solution.
Advanced data analytics give customers detailed usage reports, while staff can view and track all payments in real time.
Customers gain a suite of self-service account management capabilities, while staff gain insightful analytics to best meet customer needs.
The Next-Generation Solution That Delivers a Superior Customer Experience
Increase On-Time Payments with More Ways to Pay
From traditional payment methods to digital wallets (PayPal, Venmo, PayPal Credit, Apple Pay, Amazon Pay and Google Pay) and even cash with cash bill pay, Paymentus makes it easy to offer your customers their favorite payment method. And with channels that include digital and in-person, you can meet them where they want, when they want and how they want.
Optimize Consumption and Decision-Making with Unparalleled Visibility
Go beyond billing, payment and communication with advanced analytics capabilities offered directly in your self-service customer web solution. These capabilities combine the billing experience (BX), customer experience (CX) and data experience (DX) to transform how you serve your customers by integrating invaluable data resources directly into the bill-payment experience.
Simplify Reconciliation and Reporting With No Additional Gateways
Give your team the power to view all billing and payment transactions and usage data in real time. Just as usage visibility helps your customers optimize consumption, the proprietary Agent Dashboard offering optimizes your business processes. Your organization can view and download payment reports, streamline reconciliation, even send customer notifications – all without additional gateways, fees and contracts.
THOUGHT LEADERSHIP TO KEEP YOU AHEAD OF CUSTOMER EXPECTATIONS
Stay at the forefront of the dynamic billing and payment industry with industry insights and analysis from leading experts.
Make the Switch to a More Complete Billing, Payment and Analytics Solution
Utilities throughout North America are already modernizing their billing, payment and customer experience with Paymentus and VertexOne.
Contact us today to schedule a demo and see what your customers and staff can gain by moving to a modern, comprehensive and holistic solution today.