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Cashiering, Cash Management & Point of Service Solutions

Extend your digital capabilities with our secure, cloud-based solution that unifies all in-person payments accepted at customer service centers and through customer service teams. Gain cash management efficiencies with real-time accuracy across all payment types and in-person payment channels—while providing a single point of integration to your systems of record.

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Extend Your Digital Reach to Customers Who Need and Prefer In-Person Interactions

Many customers rely on in-person payments by cash, card, or digital wallet. Accessible payment options are essential for customer trust, optionality, and service continuity.

$448 Billion of Bills

are still paid in person*

Nearly 25 million

U.S. households are unbanked or underbanked**

66.2%

of unbanked households
rely entirely on cash†

The Full Benefits of Modernized Cashiering and In-Person Payments

Cashiering is a natural extension of the best-in-class Paymentus solution, giving your organization a comprehensive way to manage all payments within a single platform.

Organizational Benefits

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Serve Every Customer
Meet every need and preference with the security and visibility of a holistic digital payment solution
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Empower Customer Service Representatives
Give CSRs the modern tools that make every in-person payment simple including fast customer lookups, secure payment tracking, effortless end-of-day reconciliation, and more
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Real-time Reporting
Access a configurable, comprehensive dashboard view that spans multiple registers and all departments
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Operational Efficiencies & Savings
Improve revenue realization and unlock efficiency gains by reducing technical friction and staff time spent processing and tracking payments

Customer Benefits

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More In-person Payment Options
Enable customers to pay in person quickly and easily with support for modern payments including tap-to-pay and chip cards, as well as traditional options, such as cash and checks
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Pay Multiple Bills
Deliver a time-saving shopping cart experience that allows customers to pay multiple bills at once—everything from water to tickets to taxes
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Instant Payment Confirmation
Offer peace of mind with real-time account updates and payment processing
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Fortress-level Security
Ensure payments are safe and secure using a PCI and SOC II compliant solution

Paymentus Supports the Full Spectrum of Cashiering Point-of-Service Needs

Paymentus integrates seamlessly with a wide range of peripherals including payment terminals and receipt printers to meet your business needs.

  • Electronic Cash Drawers
  • Virtual & Remote Access Terminals
  • EMV/Chip Card with NFC P2PE
  • Check Readers with Image Capture (NFC P2PE Options)
  • Receipt Printer & Paperless Receipts
  • Lock Box & Remote Deposit Capture
BillWallet screens on desktop and mobile

Cashiering and Cash Management Peer Success

Transforming Call Center Performance for a Fortune 200 Utility
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Giving Baltimore Residents Greater Payment Choice and Control
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Achieving Digital Payment Growth Amongst the Cash-Preferred
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Paymentus Cashiering solutions are supported by the Intelligent Payment Platform™, delivering intelligence that pays for organizations throughout North America. See how the IPP offers modernized engagement, billing, and payments to make your bills worth more than ever before.

Multimodal Interactions & Payments Hub

Omnichannel Billing & Payment Channels to Serve All

From walk-in to web, give consumers the power to access billing information and make payments through their preferred way with intelligent self-service. Reaching 100% of your consumership including online portals for registered users with shopping carts, quick pay one-time web options, IVR (phone) experiences, in-person at agency or retail locations, Account-to-Account (A2A) and Peer-to-Peer (P2P), as well as payments by text, email, chatbot, and the patented, fastest way to take a payment with BillWallet®.

Expert Delivery of Bills, Invoices & Communications

Provide awareness and full visibility to your customers of bill and invoice details while driving customers to receive bills digitally through our many presentment options including paper suppression, eBilling via email, text, and mobile, as well as online access to PDFs and document images, and full bill print and statement services of paper bills.

Comprehensive & Fully Integrated Payment Methods

Provide maximum payment optionality by offering credit card (AMEX, Visa, Mastercard, Discover), debit card, ACH/eCheck, cash at retail locations and in person, and popular digital wallets including PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, including our Instant Payment Network® (IPN).

Flexibility in Payment Frequency & Payment Plans

Increase payment adoption with intuitive AutoPay or recurring payments, one-time and scheduled one-time payments, and pay now/pay later. Provide financial flexibility and financing options with pre-arranged parameter-based payment plans and the ability to enable your customers options when affordability and specialized payment needs arise.

Streamlined Operations & Transparency

Intelligent Reporting, Reconciliation & Analytics

Gain complete visibility with comprehensive reporting and reconciliation through the state-of-the-art admin solution Agent Dashboard, offering real-time visibility for all transactions, regardless of payment method or channel. View agency analytics, monitor digital adoption and consumer behaviors, and review all facets of payment details in a single line of sight.

Agent-Assisted & Call Center
Solutions

Simplify payment options for customers requiring live agent and call center staff assistance by offering the patented Secure Service® for IVR, SMS, and email. Improve communication, visibility, and efficiency of all live-agent interactions including virtual terminal options.

Digital Payouts, Refunds &
Disbursements

Maximize consumer payouts and modernize the legacy physical check with fast and efficient digital payouts. Additionally, refunds, deposits, premiums, and many types of disbursements are delivered in a multichannel environment with diverse payment options for your customers.

Cash Management, Cashiering & Point-of-Service

Modernize and ease revenue collection for in-office transactions and data for the cash management of in-person payments for any payment type or payment method, all while maintaining seamless integration into your agency-wide systems of record, utilizing secure hardware devices from check scanning to card, and everything in between.

Adaptable Business Solutions for Maximum Flexibility

Cloud Commerce for a Better Digital Experience

The Paymentus PAY OS is a fully-hosted SaaS solution that provides modern user-interfaces and hosts all aspects of the billing and payment experience. Deploy billing and payment solutions anywhere, to be used by any device, and be paid with any payment method.

Integrations with 450+ systems of record and multiple deployment options allows choice and versatility to meet your business needs. From a true developer portal toolkit with APIs, SDKs and the Pixels by Paymentus toolkit, to our workflow and NCLC interactive application (iApp) engines, Paymentus makes integration, implementation, and deployments easy and proven.

Business Expense Management & Payable Tools

Help manage your businesses’ finances beyond customer transactions with the capability to invoice vendors, manage accounts payable (AP) and accounts receivable (AR), and control expenses—including issuing and monitoring employee expense cards.

Security, Compliance & Fraud
Prevention

As a Level 1 PCI-certified service provider, Paymentus reduces the compliance burdens for our customers with our fully hosted, cloud-based intelligent platform. From Nacha account validation and early warning systems to full HIPAA, SOC 1, SOC 2, and ADA compliance and protections, Paymentus has you covered with our fortress level safeguards, fraud prevention, and intrusion management security.

The Patented, Autonomous Billing & Payment AI Suite

Harness the power of Plaito, our AI platform purpose-built to power the future. The AI-powered core infrastructure enables rapid development, onboarding, and customization, with proprietary AI-powered capabilities delivering bill presentment, payment, personalization, and real-time analytics.