The Billing & Payment Solution Built for Today’s Cooperative Utilities and Their Members

Modern utility cooperatives and their members deserve more than one-size-fits-all billing and payment solutions that seem to fit very few. Only Paymentus delivers the holistic capabilities your cooperative needs to provide true payment optionality while driving operational efficiencies from bill presentment to digital disbursements—and everything in between.

Purpose-Built To Meet the Unique Needs of Electric and Utility Cooperatives

Paymentus not only supports a modern billing and payment experience, we support your cooperative’s mission to give members the ultimate service experience. From unique financial cycles to widespread rural locations, Paymentus handles it all with a scalable solution specifically designed for you while driving maximum payment adoption.

Serve Every Member Need & Preference

Simplify payments by offering more ways to pay including digital wallets and cash at local retail stores, frictionless one-time Guest pay, chatbots, IVR, and Pay-by-Text.

Accelerate & Secure Annual Disbursements

Easily return profits and pay out funds to members through ACH, debit card, and digital wallets—effectively reducing costs while increasing security and digital adoption of your most cost-effective channels.

Gain Invaluable Insights From Every Interaction

Put your data to work for you to personalize and improve the member experience through timely notifications, payment reminders, disbursement updates, and payment confirmations.

Remove Legacy Barriers & Deliver Billing and Payment Flexibility For All

The ideal billing and payment experience goes beyond transactions to build meaningful relationships with your members while reducing your cost to serve. Paymentus helps you achieve this through offerings that range from digital to in-store cash.

Legacy Limitations

Payment Experience Driven by rigid technology that forces members into registering accounts to access outdated interfaces and limited payment options
Payment Options Limited to traditional payment types such as ACH and debit cards; little room to expand without creating vulnerability gaps or siloes
Disbursements Paper-based, costly, and slow; driven by manual processes that overburden staff and increase the chances of manual errors

Paymentus Solution

Payment Experience Designed for maximum flexibility to allow members to pay anytime, anywhere, through their preferred channel without having to register accounts or download apps
Payment Options Offers everything from ACH, debit cards, and credit cards to digital wallets (PayPal, PayPal Credit, Venmo, Apple Pay®, and Google Pay™, and in-store cash at Walmart, CVS, Dollar General, and more
Disbursements Fast, digital and expansive with payout options that include ACH, debit cards, and your members’ favorite digital wallets

Paymentus Fast Facts

790M+

Processed Transactions Annually Across Inbound Payments, Multi-party Disbursements, and Payouts

~53M+

Used by Consumers and Businesses Worldwide

450+

Direct Integrations with Systems of Record

PAY

Publicly Traded & Trusted (NYSE: PAY)

>99.9%

Cloud-Native Platform Availability (because service only matters if it’s there when you need it)

The Paymentus Intelligent Payment Platform™ (IPP) is the AI-orchestrated engine that delivers Intelligence That Pays for leading utilities. Eliminate unnecessary vendors, expand your digital capabilities, and exceed your service goals for your valued members with the one platform designed to do it all, from multimodal interactions to streamlined operations.

Multimodal Interactions & Payments Hub

Omnichannel Billing & Payment Channels to Serve All

From walk-in to web, give consumers the power to access billing information and make payments through their preferred way with intelligent self-service. Reaching 100% of your consumership including online portals for registered users with shopping carts, quick pay one-time web options, IVR (phone) experiences, in-person at agency or retail locations, Account-to-Account (A2A) and Peer-to-Peer (P2P), as well as payments by text, email, chatbot, and the patented, fastest way to take a payment with BillWallet^®.

Expert Delivery of Bills, Invoices & Communications

Provide awareness and full visibility to your customers of bill and invoice details while driving customers to receive bills digitally through our many presentment options including paper suppression, eBilling via email, text, and mobile, as well as online access to PDFs and document images, and full bill print and statement services of paper bills.

Comprehensive & Fully Integrated Payment Methods

Provide maximum payment optionality by offering credit card (AMEX, Visa, Mastercard, Discover), debit card, ACH/eCheck, cash at retail locations and in person, and popular digital wallets including PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, including our Instant Payment Network^® (IPN).

Flexibility in Payment Frequency & Payment Plans

Increase payment adoption with intuitive AutoPay or recurring payments, one-time and scheduled one-time payments, and pay now/pay later. Provide financial flexibility and financing options with pre-arranged parameter-based payment plans and the ability to enable your customers options when affordability and specialized payment needs arise.

Streamlined Operations & Transparency

Intelligent Reporting, Reconciliation & Analytics

Gain complete visibility with comprehensive reporting and reconciliation through the state-of-the-art admin solution Agent Dashboard, offering real-time visibility for all transactions, regardless of payment method or channel. View agency analytics, monitor digital adoption and consumer behaviors, and review all facets of payment details in a single line of sight.

Agent-Assisted & Call Center
Solutions

Simplify payment options for customers requiring live agent and call center staff assistance by offering the patented Secure Service^® for IVR, SMS, and email. Improve communication, visibility, and efficiency of all live-agent interactions including virtual terminal options.

Digital Payouts, Refunds &
Disbursements

Maximize consumer payouts and modernize the legacy physical check with fast and efficient digital payouts. Additionally, refunds, deposits, premiums, and many types of disbursements are delivered in a multichannel environment with diverse payment options for your customers.

Cash Management, Cashiering & Point-of-Service

Modernize and ease revenue collection for in-office transactions and data for the cash management of in-person payments for any payment type or payment method, all while maintaining seamless integration into your agency-wide systems of record, utilizing secure hardware devices from check scanning to card, and everything in between.

Adaptable Business Solutions for Maximum Flexibility

Cloud Commerce for a Better Digital Experience

The Paymentus PAY OS is a fully-hosted SaaS solution that provides modern user-interfaces and hosts all aspects of the billing and payment experience. Deploy billing and payment solutions anywhere, to be used by any device, and be paid with any payment method.

Integrations with 450+ systems of record and multiple deployment options allows choice and versatility to meet your business needs. From a true developer portal toolkit with APIs, SDKs and the Pixels by Paymentus toolkit, to our workflow and NCLC interactive application (iApp) engines, Paymentus makes integration, implementation, and deployments easy and proven.

Business Expense Management & Payable Tools

Help manage your businesses’ finances beyond customer transactions with the capability to invoice vendors, manage accounts payable (AP) and accounts receivable (AR), and control expenses—including issuing and monitoring employee expense cards.

Security, Compliance & Fraud
Prevention

As a Level 1 PCI-certified service provider, Paymentus reduces the compliance burdens for our customers with our fully hosted, cloud-based intelligent platform. From Nacha account validation and early warning systems to full HIPAA, SOC 1, SOC 2, and ADA compliance and protections, Paymentus has you covered with our fortress level safeguards, fraud prevention, and intrusion management security.

The Patented, Autonomous Billing & Payment AI Suite

Harness the power of our AI platform, which is purpose-built to power the future. The AI-powered core infrastructure enables rapid development, onboarding, and customization, with proprietary AI-powered capabilities delivering bill presentment, payment, personalization, and real-time analytics.

Speak With An Expert

Ready to work with a partner that’s Built To Serve?

Let’s talk! Our team is here to show how the Paymentus Intelligent Payment Platform and its patented capabilities can help your organization streamline operations, reduce costs, and deliver the modern experience your members deserve.

Let's Get Started