Paymentus delivers intelligence that pays for leading utility service providers. Improve performance and reduce costs to serve by deploying a true single platform, purpose built to offer smarter, simpler, and more cost-effective end-to-end billing and payments.
Leading energy, gas, water, waste, and retail utilities are already benefitting from the intelligent interactions and seamless, modern experience delivered by Paymentus. From expanded payment options to proven integrations and end user optionality, see how Paymentus is transforming how utilities serve their customers.
Give residential and commercial customers a host of self-service options to make paying bills easier, and provide financial flexibility through a comprehensive platform featuring ACH/eCheck, Visa, Mastercard, Discover, and American Express credit and debit cards, PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay digital wallets, and cash at retail stores* including Walmart, CVS, Dollar General, and more.
Accept payments with greater customer optionality and a wide variety of channels such as web and mobile, live agents, call center solutions, interactive voice response (IVR), and retail stores. You can also target specific customers with customer-first communications including payment reminders, eBilling, and proactive notifications.
Seamlessly launch with flexible deployment options from fully-hosted solutions to SDK/APIs, and benefit from proven integration partnerships with 450+ integrations including Oracle, SAP, Itineris, Harris, VertexOne, and more.
Paymentus offers a host of patented, Level 1 PCI compliant bill payment capabilities to help utilities manage their unique challenges and best serve a wide array of customer payment preferences. From Secure Service® IVR and SMS, to our AI-powered BillWallet® digital wallet and chatbot, you get a comprehensive platform built to suppress paper and its associated costs, while delivering anywhere, any time engagement. Paymentus also offers complimentary marketing support to drive customer adoption.
Access a single interface as a standard part of your Paymentus solution to give customer service representatives and team members a direct line of sight for all payment-related activity. Gain actionable insights, track digital adoption and customer payment behavior, and view all payment-related activity in real time.
With affordability top of mind for all customers, Paymentus enables utilities to achieve cost savings in a number of ways including migrating to a user fee model, driving the adoption of cost-efficient digital payments and paperless e-billing, and consolidating vendors by deploying the holistic Paymentus solution.
From walk-in to web, give consumers the power to access billing information and make payments through their preferred way with intelligent self-service. Reaching 100% of your consumership including online portals for registered users with shopping carts, quick pay one-time web options, IVR (phone) experiences, in-person at agency or retail locations, Account-to-Account (A2A) and Peer-to-Peer (P2P), as well as payments by text, email, chatbot, and the patented, fastest way to take a payment with BillWallet®.
Provide awareness and full visibility to your customers of bill and invoice details while driving customers to receive bills digitally through our many presentment options including paper suppression, eBilling via email, text, and mobile, as well as online access to PDFs and document images, and full bill print and statement services of paper bills.
Provide maximum payment optionality by offering credit card (AMEX, Visa, Mastercard, Discover), debit card, ACH/eCheck, cash at retail locations and in person, and popular digital wallets including PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, including our Instant Payment Network® (IPN).
Increase payment adoption with intuitive AutoPay or recurring payments, one-time and scheduled one-time payments, and pay now/pay later. Provide financial flexibility and financing options with pre-arranged parameter-based payment plans and the ability to enable your customers options when affordability and specialized payment needs arise.
Gain complete visibility with comprehensive reporting and reconciliation through the state-of-the-art admin solution Agent Dashboard, offering real-time visibility for all transactions, regardless of payment method or channel. View agency analytics, monitor digital adoption and consumer behaviors, and review all facets of payment details in a single line of sight.
Simplify payment options for customers requiring live agent and call center staff assistance by offering the patented Secure Service® for IVR, SMS, and email. Improve communication, visibility, and efficiency of all live-agent interactions including virtual terminal options.
Maximize consumer payouts and modernize the legacy physical check with fast and efficient digital payouts. Additionally, refunds, deposits, premiums, and many types of disbursements are delivered in a multichannel environment with diverse payment options for your customers.
Modernize and ease revenue collection for in-office transactions and data for the cash management of in-person payments for any payment type or payment method, all while maintaining seamless integration into your agency-wide systems of record, utilizing secure hardware devices from check scanning to card, and everything in between.
The Paymentus PAY OS is a fully-hosted SaaS solution that provides modern user-interfaces and hosts all aspects of the billing and payment experience. Deploy billing and payment solutions anywhere, to be used by any device, and be paid with any payment method.
Integrations with 450+ systems of record and multiple deployment options allows choice and versatility to meet your business needs. From a true developer portal toolkit with APIs, SDKs and the Pixels by Paymentus toolkit, to our workflow and NCLC interactive application (iApp) engines, Paymentus makes integration, implementation, and deployments easy and proven.
Help manage your businesses’ finances beyond customer transactions with the capability to invoice vendors, manage accounts payable (AP) and accounts receivable (AR), and control expenses—including issuing and monitoring employee expense cards.
As a Level 1 PCI-certified service provider, Paymentus reduces the compliance burdens for our customers with our fully hosted, cloud-based intelligent platform. From Nacha account validation and early warning systems to full HIPAA, SOC 1, SOC 2, and ADA compliance and protections, Paymentus has you covered with our fortress level safeguards, fraud prevention, and intrusion management security.
Harness the power of Plaito, our AI platform purpose-built to power the future. The AI-powered core infrastructure enables rapid development, onboarding, and customization, with proprietary AI-powered capabilities delivering bill presentment, payment, personalization, and real-time analytics.
What types of utility providers does Paymentus work with?
Does Paymentus focus solely on utilities?
Paymentus serves organizations throughout the billing and payments landscape. We are the best-in-class electronic billing and payments provider of Utility Solutions, backed by more than 20 years of dedicated experience. We currently serve 2,500+ clients throughout the U.S. and Canada.
What type of payment methods does Paymentus offer utilities?
Paymentus offers an expanded range of payment options that include traditional methods such as ACH/eCheck, and credit and debit cards, as well as modern options including PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay
Can Paymentus integrate its billing and payment solution with my current core systems or in-house customer information systems?
Paymentus offers seamless integrations with leading core systems that include Oracle, SAP, Itineris, Harris, VertexOne, and more. This ensures simple migrations from legacy providers, including customer data transfers.
Does Paymentus ensure PCI DSS, SOC 2, and Nacha compliance?
The Paymentus solution is specifically designed to meet all rules and regulations regarding Level PCI, SOC 2, Nacha compliance, and state-specific requirements.
Want to see why more leading utilities rely on Paymentus to optimize their billing, payments, and customer engagement? Contact us to schedule a demo with a Paymentus utility expert who can show how our innovative capabilities offer a world of benefits to customers and staff.
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