Finally, A Solution
Built To Serve
Retail Energy Providers

Built to Drive Revenue, Built to Reduce Churn

What happens when Retail and Competitive Energy Providers (CEP) become Built To Serve? Your billing and payment experience is transformed into a loyalty driving, revenue generating resource.

As your Service Commerce partner, Paymentus delivers the competitive advantage you need to turn your most frequent customer touchpoint—billing and payments—into a customer-service bridge that cements loyalty and satisfaction.

See how our purpose-built service solution can help you win customers, reduce churn, drive loyalty, and build relationships that build your business.

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Why a Commitment to Service Commerce is Essential

In a world defined by customer satisfaction and choice, meeting customers where they are is crucial to your success. Paymentus goes beyond the transaction to create personalized, engaging, and simplified experiences that:

Win customers and increase retention while reducing costs

Accelerate revenue generation and bring in payments faster

Create customer loyalty by tailoring experiences to fit customer preferences and needs

Reduce customer churn and remove unnecessary costs while driving adoption of self-service solutions

Here’s how we bring Service Commerce to life for Competitive Energy Providers

Built To Serve

Service Commerce starts with Paymentus' passion for client success that is built into every aspect of our solution. The result? A customer billing and payments experience that earns industry accolades for our clients and creates simple and secure interactions for their customers.

Applied
Intelligence

Turns your billing and payments into an invaluable data-rich resource to improve service delivery and organizational performance.

Personalized
Experiences

Offers flexibility and optionality to give customers the power to create the engagement experiences that best meet their preferences.

Dynamic
Simplicity

Offloads the complexity of integrations and orchestrations, while making it simple to reap the rewards of a modern experience.

The Paymentus Intelligent Payment Platform^TM (IPP) is the AI-orchestrated engine that delivers Intelligence That Pays for leading retail energy providers. Eliminate unnecessary vendors, expand your digital capabilities, and exceed your service goals with the one platform designed to do it all, from multimodal interactions to streamlined operations.

Multimodal Interactions & Payments Hub

Omnichannel Billing & Payment Channels to Serve All

From walk-in to web, give consumers the power to access billing information and make payments through their preferred way with intelligent self-service. Reaching 100% of your consumership including online portals for registered users with shopping carts, quick pay one-time web options, IVR (phone) experiences, in-person at agency or retail locations, Account-to-Account (A2A) and Peer-to-Peer (P2P), as well as payments by text, email, chatbot, and the patented, fastest way to take a payment with BillWallet^®.

Expert Delivery of Bills, Invoices & Communications

Provide awareness and full visibility to your customers of bill and invoice details while driving customers to receive bills digitally through our many presentment options including paper suppression, eBilling via email, text, and mobile, as well as online access to PDFs and document images, and full bill print and statement services of paper bills.

Comprehensive & Fully Integrated Payment Methods

Provide maximum payment optionality by offering credit card (AMEX, Visa, Mastercard, Discover), debit card, ACH/eCheck, cash at retail locations and in person, and popular digital wallets including PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, including our Instant Payment Network^® (IPN).

Flexibility in Payment Frequency & Payment Plans

Increase payment adoption with intuitive AutoPay or recurring payments, one-time and scheduled one-time payments, and pay now/pay later. Provide financial flexibility and financing options with pre-arranged parameter-based payment plans and the ability to enable your customers options when affordability and specialized payment needs arise.

Streamlined Operations & Transparency

Intelligent Reporting, Reconciliation & Analytics

Gain complete visibility with comprehensive reporting and reconciliation through the state-of-the-art admin solution Agent Dashboard, offering real-time visibility for all transactions, regardless of payment method or channel. View agency analytics, monitor digital adoption and consumer behaviors, and review all facets of payment details in a single line of sight.

Agent-Assisted & Call Center
Solutions

Simplify payment options for customers requiring live agent and call center staff assistance by offering the patented Secure Service^® for IVR, SMS, and email. Improve communication, visibility, and efficiency of all live-agent interactions including virtual terminal options.

Digital Payouts, Refunds &
Disbursements

Maximize consumer payouts and modernize the legacy physical check with fast and efficient digital payouts. Additionally, refunds, deposits, premiums, and many types of disbursements are delivered in a multichannel environment with diverse payment options for your customers.

Cash Management, Cashiering & Point-of-Service

Modernize and ease revenue collection for in-office transactions and data for the cash management of in-person payments for any payment type or payment method, all while maintaining seamless integration into your agency-wide systems of record, utilizing secure hardware devices from check scanning to card, and everything in between.

Adaptable Business Solutions for Maximum Flexibility

Cloud Commerce for a Better Digital Experience

The Paymentus PAY OS is a fully-hosted SaaS solution that provides modern user-interfaces and hosts all aspects of the billing and payment experience. Deploy billing and payment solutions anywhere, to be used by any device, and be paid with any payment method.

Integrations with 450+ systems of record and multiple deployment options allows choice and versatility to meet your business needs. From a true developer portal toolkit with APIs, SDKs and the Pixels by Paymentus toolkit, to our workflow and NCLC interactive application (iApp) engines, Paymentus makes integration, implementation, and deployments easy and proven.

Business Expense Management & Payable Tools

Help manage your businesses’ finances beyond customer transactions with the capability to invoice vendors, manage accounts payable (AP) and accounts receivable (AR), and control expenses—including issuing and monitoring employee expense cards.

Security, Compliance & Fraud
Prevention

As a Level 1 PCI-certified service provider, Paymentus reduces the compliance burdens for our customers with our fully hosted, cloud-based intelligent platform. From Nacha account validation and early warning systems to full HIPAA, SOC 1, SOC 2, and ADA compliance and protections, Paymentus has you covered with our fortress level safeguards, fraud prevention, and intrusion management security.

The Patented, Autonomous Billing & Payment AI Suite

Harness the power of our AI platform, which is purpose-built to power the future. The AI-powered core infrastructure enables rapid development, onboarding, and customization, with proprietary AI-powered capabilities delivering bill presentment, payment, personalization, and real-time analytics.

See the Intelligent Payment Platform^TM (IPP) in action. Contact us to schedule your exclusive demo.

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The Service Commerce Fundamentals in Action

How a Leading Retail Energy Provider Achieved Success

The Opportunity

A Competitive Energy Provider of residential, commercial, property management, and broker services across Texas needed a cost-effective, holistic billing and payment experience to serve all customers and deliver an experience that differentiates them from competitive options.

The Solution

The CEP partnered with Paymentus and VertexOne by deploying the Intelligent Payment Platform, enabling:

Intuitive, self-service web payments
AutoPay
In-person payments at Walmart stores
PayPal, Venmo, Apple Pay^®, and Google Pay^™ digital wallets
Pay-by-Text and more!

The Results (6 Months Post Go-Live)

94% of Payments Made Through Self-Serve Channels

26% Increase in AutoPay Usage

90% increase in digital wallet payments

Paymentus Fast Facts

1 in 4

Consumers Use Paymentus to Pay a Bill

450+

Direct Integrations

PAY

Publicly Traded & Trusted (NYSE: PAY)

>99.9%

System Availability (because service only matters if it’s there when they need it)

Ready to Win and Retain More Customers, and Become a Built To Serve Organization?

Retail Utilities and Competitive Energy Providers are already benefitting from the holistic Paymentus solution to drive customer loyalty. See how your customers, staff, and organization can benefit when you partner with the leading Service Commerce company.