Case Study: How One Provider Reduced Costs and Increased Self-Serve Payment Methods by 80%

Utilities Case Study

Paymentus helped Cobb County Water streamline their billing and payment experiences, enhance security and drive customers to more cost-efficient self-serve payment options.

Read the case study to learn how:

  • Benefits like Secure Service® IVR and enhanced autopay options helped free up valuable time for customer service representatives
  • Paymentus’ Advanced Notifications and other automated features drove a 50% decrease in Cobb’s past-due service shut-offs, significantly reducing their costs to serve and improving operations
  • Customers adopted more cost-efficient, self-serve payment methods including paying via the online website portal, utilizing automated IVR, and setting up automatic scheduled payments