By Nicole Haskins, Vice President, Paymentus
There’s a prevailing thought within our industry that security and compliance are table stakes, i.e., every solution on the market is just as secure and compliant as the rest. But fraud, security, and compliance are far more than a box to be checked.
The most difficult part of the security challenge is the need for perfection. The bad guys only need to get it right once to achieve their goals. We don’t have that luxury.
For this reason, Paymentus has built itself around a core set of principles that has enabled us to achieve best-in-class status within the market. These principles serve as the foundation for all that we do, and have enabled us to expand our offerings and grow our client base to more than 2,500 organizations throughout the U.S. and Canada.
A Passion for Payments
This is where it all begins. Paymentus was founded as an answer to outdated, clunky billing and payment experiences because we all have bills, and they’re all essential to us. Much like the everyday person deserves a simple experience, so too do the employees tasked with handling and processing payments.
Paymentus has devoted itself to being the company that helps organizations meet any payment preference with a modern, easy-to-use solution. Whether it be cash, card, or digital wallet, we’re here to ensure that each payment is smooth, successful, and secure for the person making it, and the channel or employee accepting it. No exceptions.
This passion has driven us to offer more ways to pay and get paid than any other solution on the market. We have a number of patented technologies, and continue to innovate to ensure that every bill payer and bill is accounted for. We are relentless in our devotion to helping any organization maximize the power of its billing and payments—couched under a fortress of security.
Security Above All
We have written previously about how Paymentus ensures PCI 4.0 compliance, but security is more than just compliance and securing sensitive information. Security is also about staying ahead of trends and serving as not just a revenue protector but also a potential revenue driver.
It’s all part and parcel to how Paymentus deploys our security innovations in support of our clients. Yes, in this respect, things like PCI, Nacha, and HIPAA compliance are table stakes, but it’s the application of such security measures that matters.
For instance, asking your customers to re-auntheticate their accounts after every click may be secure, but it’s a horrible experience. The best billing and payment partners are those that are able to secure your entire ecosystem while providing seamless experiences for customers.
One example of this is Secure Service®, which removes the significant risks and non-compliance issues associated with live phone payments. The PCI-compliant technology shields sensitive information from live agents, while giving bill payers the ability to complete payments by phone, text, and email. It’s the perfect balance of real-time interaction and self-serve security that benefits both the bill payer and employee.
Another example is a digital wallet that centralizes bills and allows customers to log in through a single, secure ID to view, manage, and pay all of their bills. This digital wallet experience further streamlines the process while adding another layer of security for organizations.
Seamless Integrations
What some may call gaps, fraudsters call opportunities. As Laurie Koumoundouros, Vice President Client Solutions, Paymentus, once wrote:
Migrations should strengthen systems, not create opportunities for fraud. This is why Paymentus offers 450+ integrations with industry-leading core systems, databases, and accounting and ERP systems. These tight integrations allow organizations to avoid replacing their entire system and ensure there are no gaps or blindspots.
The relationships here are borne out of more than 20 years of experience serving a variety of industries including utilities, governments, insurance providers, healthcare providers, telecoms, and more. Our technology is matched only by the knowledge gained working with thousands of clients to solve just as many challenges.
What’s more, we have delivered 99.95% system uptime for clients, while processing nearly 600 million transactions in 2024 alone.
Best-in-Class Solution
Paymentus has earned best-in-class status thanks in large part to both client service and product features. This combination of service and technology allows us to proactively meet the needs of our clients with the features and functions their customers expect and demand, which is how we have also achieved a 99.5% client retention rate.
This is largely thanks to the ability for our clients to ensure security while exceeding their payment goals. For a Fortune 200 utility, this meant deploying Secure Service to bolster its compliance and simplify payments. The same can be said of a leading utility that increased its already high customer service ranking through the use of secure text payments. We also helped a high-profile insurer drive a 43% increase in AutoPay to retain policyholders, increase on-time payments, and reduce costs.
Whatever the challenge, we’re here to help. And it all starts with ensuring that your organization benefits from fortress-level security that bolsters—not impedes—your customers’ ability to pay their bills.
Want to bring a secure, best-in-class billing and payment solution to your organization? Let’s talk! Our team of billing, payment, and security professionals is ready to discuss your challenges and show how Paymentus can solve them.
