Case Study: How a Mortgage Company Saved Thousands Through Automation

Mortgage Case Study

After partnering with Paymentus over 5 years ago, one mortgage company has experienced a significant reduction in the cost to serve customers through the adoption of more modern, digital payment options. Read the case study to learn how:

  • Paymentus doubled the number of payment channels available to mortgage customers, all with a single integration
  • CSRs recognized efficiencies as IVR debit payments increased 3x
  • 55,000 accounts transitioned to paperless, saving approximately $343,200 in postage and print each year alone