Case study: How a Modern, Customer-Centric Payments Platform Helped Propel One Company’s Decision Not to Reopen Offices
Paymentus was proud to support Austell Natural Gas’s rapid digital transformation as they opted to remain a fully-remote organization after peak-pandemic office closures. The company was able to make the transition while actually expanding customer payment options and increasing satisfaction.
Read the case study to learn how:
- Real-time data available through the Paymentus Agent Dashboard actually helped Customer Service Reps improve customer support and revenue reconciliation while working from home
- Paymentus provided free marketing support to drive customer adoption of new, more efficient digital payment methods, with targeted messaging for mobile pay specifically resulting in a 2x increase in mobile payments
- Our Enterprise Communications Manager (ECM) helped Austell Gas deploy timely messages to fuel customer action, with “Past Due” notifications specifically driving an 85% response rate in customers who made a payment after receiving a reminder
- Austell Gas experienced a 45% decrease in payments received through agent-assisted channels as more customers adopted more automated and self-serve utility payment options, like AutoPay
