After partnering with Paymentus over 5 years ago, one mortgage company has experienced a significant reduction in the cost to serve customers through the adoption of more modern, digital payment options.
Read the case study to learn how:
- Paymentus doubled the number of payment channels available to mortgage customers, all with a single integration
- CSRs recognized efficiencies as IVR debit payments increased 3x
- 55,000 accounts transitioned to paperless, saving approximately $343,200 in postage and print each year alone