Top 5 Reasons To Review Your Bill & Payment Strategy
Top 5 Reasons to Review Your Billing & Payment Strategy
Meet the consumer challenges and expectations shaping today's billing and payment landscape.

Bills are being skipped

of Americans report making late payments 1

Customers Want Digital Payments & Options

of subscribers say they prefer Digital payment methods when paying their bills 2

Customer Communication is a loyalty driver
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A negative experience with a customer service representative was rated as the second most common reason for subscriber churn 3

Customers Need Cash Options
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4.5% of U.S. households (5.9 million) are unbanked & 14.1% of U.S. households (18.7 million) are underbanked 4

The Demand For Self-Service Is Growing

of Millennials reporting ease of making a payment as a key factor in which bills they prioritize 5

Build Your Perfect
Bill Pay Game Plan
Download 5 Plays to Improve Billing & Payments for Telecoms for an in-depth look at how you can meet these expectations to create a game-winning payment experience.
1Datos Insights, The State of Bill Pay: Digital Payment Trends and Growing Demand for Text Messaging
2Datos Insights, How Americans Pay Their BIlls, 2023
3TechSee The State of Customer Loyalty & Churn in Telecom
4FDIC National Survey, 2021
5PYMNTS.com, How Consumers Decide Which Bills Get Paid and Which Bills Get Skipped, January 2023
2Datos Insights, How Americans Pay Their BIlls, 2023
3TechSee The State of Customer Loyalty & Churn in Telecom
4FDIC National Survey, 2021
5PYMNTS.com, How Consumers Decide Which Bills Get Paid and Which Bills Get Skipped, January 2023