Case Study: How a Utility Provider Transformed Payment Operations to Fuel Company Growth

Utilities Case Study

Paymentus partnered with Lansing Board of Water and Light (BWL) to modernize their billing and payments experience and drive customer adoption of more automated, self-serve payment options.

Read the case study to learn how:

  • How Paymentus simplified BWL’s daily tasks through automation and reduced days sales outstanding with a single, real-time integration
  • The results BWL experienced as customers moved toward more self-serve, automated payment methods – including a 480% increase in recurring Autopay registrations in the first 90 days with Paymentus
  • Why BWL’s Customer Operations Manager credits working with Paymentus as “a crucial step in our company’s growth”