How Financial Institutions Can Use Bill Pay to Win Back Customer Loyalty

Once an afterthought, bill pay now stands as a leading opportunity for FIs to reclaim their place at the heart of customers’ financial lives. In this white paper produced in partnership with American Banker, get an inside look at today’s bill pay landscape, the 3 Cs driving customer expectations and how a centralized bill pay offering can put your FI back on top.

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Download The White Paper to Learn:

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How direct billers have transformed bill pay to meet customer expectations and displace FIs
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Why centralization is the secret weapon to bringing customers back to the FI bill pay experience
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The defining elements of a centralized bill pay hub that offers convenience, choice and control

Why Financial Institutions Must Reinvent the Role of Bill Pay

According to Datos Insights’ 2023 study “How Americans Pay Their Bills: Sizing Bill Pay Channels and Methods,” among the $3.4 trillion paid as one-time bill payments, a mere $487 billion was paid through banks’ websites.

How did we get here and what can be done? These are the questions we’ll answer to help you offer customers a much-needed solution to today’s scattered bill pay experience.