Enterprise Operations, Tools and Analytics

Effectively launch, manage and support your billing operation with tools that improve productivity, save staff time and give you a holistic view to all billing and payment data for your organization.

Our 100% SaaS hosted solution features self-service options — including online, mobile IVR, kiosk and automated payments — that allow you to improve customer service and efficiency without the cost of expensive hardware and software implementations.

IMPLEMENTATION MADE EASY

Consolidate all your payments under one roof without the hassle of managing multiple contracts through our single-vendor, PCI Level 1 Compliant payment suite.

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TURNKEY SERVICE

Our proven process facilitates a seamless move to a secure, feature-rich modern platform.

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SEAMLESS INTEGRATIONS

With hundreds of migrations from legacy solutions, Paymentus makes switching and modernizing your billing and payment solutions simple.

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STEADFAST COMMITMENT

The Paymentus Customer Care and Account Management Teams offer dedicated support seven days a week.

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AGENT DASHBOARD

Get more from your data and simplify everyday tasks with the industry's most comprehensive staff portal. With a single sign-on, users can manage the full customer experience and monitor all payments in real time. Our always available web-based administrative interface allows you to:

  • Designate user access roles and permissions
  • Block payment methods for high-risk accounts
  • View and download payment, reconciliation, paper-suppression and deposit reports
  • Administer customer notifications by phone, text and email

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Self-Service Portal

Put your customers in total control with a wealth of online services to enhance their overall customer experience. Manage multiple accounts, schedule future payments, review bill histories, manage paperless settings, submit service requests.

“Paymentus has reduced the burden of PCI, PII and NACHA compliance, allowing our IT department to allocate resources for other critical in-house operations.”

– Large Texas Municipality

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ADOPTION MARKETING SUPPORT

To ensure your success, Paymentus offers a Client Adoption Success Team (CAST) of in-house project managers, copywriters and graphic designers at no additional cost. Our team assists clients in developing robust go-to-market campaigns, ensuring that new features, product releases and payment options are communicated properly and thoroughly to maximize adoption.

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Analytics

Make informed decisions with at-the-ready analytics that support your business goals. Gain a deeper understanding of customer usage patterns with comprehensive reports on payment history, paper suppression, AutoPay schedules and more. Your business will have the information it needs to make informed service and promotional decisions to boost customer participation.

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Security

Gain fortress-level security and compliance that protect you and your customers. Our Level 1 PCI Compliant EBPP platform ensures that your electronic payments are secure and meet industry standards. We alleviate the burden, cost and risk of compliance, so you can focus on your core business. Paymentus delivers industry-leading uptime and performance by handling hundreds of millions of transactions annually without fail.

READY TO ELEVATE YOUR PERFORMANCE BEYOND PAYMENTS?

Let's talk! Speak to a Paymentus expert to see how we can help you do more for your customers and your organization with our full suite of business services.