By Nicole Haskins, VP, Paymentus
It’s no stretch to say that technology has redefined almost every element of modern life. We literally sit with supercomputers in our pockets, can send money to friends in a matter of seconds, play music with a voice command, and have groceries ordered to our doorstep without ever having to leave our comfy chairs. For most people, that’s just a normal Tuesday night.
In short, technology has created a world of endless possibilities that make life simple, convenient, and hyper-connected. And yet, there’s an element of life that not even the best AI can replace (though it is trying): bold human connection.
You don’t need Maslow’s hierarchy of needs to tell you that humans thrive on the type of connections that can’t be provided by Wi-Fi or streaming networks. People connecting with people has been the bedrock of humanity, though it feels as if each technological advancement takes us just a bit further from each other.
Doesn’t it feel like every connection is a little colder and more artificial? Especially when completing a transaction or paying a bill. As if we’ve replaced “service with a smile” with “pay and be on your way?”
If you agree, you’re probably wondering how this could be the Golden Age of Billing and Payments. I’m here to say, we’re already in this Golden Age. It’s simply a matter of bringing it to life and creating a deeper connection through the key fundamentals of Service Commerce.
The Key Fundamentals That Deliver Intelligence That Pays
The foundation for service success relies on two things: a dedication to service and a platform that is built to overdeliver. Paymentus has purpose-built its platform for service based around the following:
Built to Serve
Service Commerce starts with Paymentus' passion for client success that is built into every aspect of our solution. The result? A customer billing and payments experience that earns industry accolades for our clients and creates simple and secure interactions for their customers.
Intelligence
Turn your billing and payment solution into the most valuable asset you own. Your data-rich resource is everything you need to proactively address customer needs, improve service delivery, increase self-service, and drive organizational performance.
Experiences
One-size-fits-all? More like one-solution-serves-all. Offer flexibility and optionality to give your customers the power to create the engagement experiences that best meet their preferences. All while making every touchpoint more purposeful, impactful, and service-oriented.
Simplicity
Being Built to Serve means being built to carry the heavy lifting of complex integrations and orchestrations, but making it simple for all. We shoulder the load, you accelerate innovation and reap the rewards of a modern, smart experience.
Why This is the Golden Age of Billing and Payments
Color me nostalgic for the “bygone” days of being greeted by my name and looked in the eye when you paid a bill in person.
I put 'bygone' in quotes because I am here to affirm that those days are long from over. Yes, they may look and feel different, but the humanity behind them is coming back in a huge way thanks to the above winning blueprint. This blueprint merges dedication and technology to deliver a higher level of service to the people your organization serves based on:
- Giving every customer a loyalty-member experience that makes them feel appreciated and understood
- Bringing personalization to an experience that is far too cold and too often treats years-long customers as if they were strangers
- Applying data mined from every transaction and engagement to craft experiences that feel tailored toward a specific customer
The upshot is that the service offered here is not only a loyalty driver, it’s also a revenue accelerator. We can bring the humanity back to service while at the same time reducing the costs to serve. There has never been a better time to be a service provider. This truly is the Golden Age of Billing and Payments.
Make Every Bill Worth More
The technology to support you is here and advancing by the day. The power to transform your organization by going beyond the transaction is in your hands. The answers are at your fingertips.
The only question is, are you Built to Serve? Is your organization ready to become an elite service provider—one that creates lifelong customers, reduces costs, and brings back the days where relationships were paramount?
Imagine being that provider that is so dialed into a specific customer that you can send a proactive notification reminding them of an upcoming due date, with a personalized message that reads something like what is pictured here.
It may seem simple, but look at the ways you can apply your data to show your customers that you know them and care about them with predictive customer service. This is applied intelligence, personalized experiences, and dynamic simplicity exemplified.
This is the promise of Service Commerce. And the benefits are anything but hypothetical. Increased loyalty, reduced costs, amplified innovation—it’s all possible when you are Built to Serve.
Is your organization ready to join the Golden Age of Billing and Payments? Get the conversation started to see how simple we can make it to become the service provider you were always meant to be.
