Customer Engagement

How it All Works Together

Our unified Electronic Bill Payment & Presentment (EBPP) platform lets your customers make payments when and how they want with a consistent, user-friendly experience across all bill-pay channels.

Mobile

Customers expect more than a simple mobile payment option. Take advantage of a full-service mobile solution that gives your customers five ways to “pay on-the-go” including by text, mobile email, mobile browser, app, and voice

Mobile Details

Self-Service Portal

Engage customers with a wealth of online services to enhance their total customer experience. Manage multiple accounts, schedule future payments, review bill histories, manage paperless settings, submit service requests.

Self-Service Portal Details

One-Time Payment

View and pay bills by credit card or eCheck without having to register an account. Can stand alone or plug-in to your existing customer portal with single sign-on.

One-Time Payment Details

Paperless eBilling

Offer the ultimate convenience and reduce your organization’s costs with our advanced paper-free services. Four convenient eBill options make paperless a fit for everyone.

Paperless eBilling Details

“We evaluated five billing and payment vendors; only Paymentus was able to offer everything we needed in a single solution.”

GA Municipal Utility

Pay-By-Text

Give your text-savvy customers a fast and easy way to review balances and make payments. There’s no website to visit, email to open, or password to remember.

Pay-By-Text Details

Pay-by-Email

With our secure interactive PDF payment feature, customers can pay their bills directly from their email inbox. Just open the PDF and click to pay.

Pay-By-Email Details

IVR

Our IVR handles 30% of call traffic – including customer balance inquiries, due dates, and phone payments. Your customers will value the convenience of quick transactions, and your staff will appreciate the added time to research more complicated customer inquiries.

IVR Details

Customer Communication

Help your customers pay on time with Paymentus’ integrated customer notification system. Send account reminders by phone, email or text.

Customer Communication Details

AutoPay

Our fastest way to pay. Customers can manage when and how they make future payments with flexible options for all schedules and bill types.

AutoPay Details

Self-Service Portal

Rethink the kiosk and change the way lobby payments are made.

kiosk Details