Customer Engagement
How it All Works Together.
Our unified Electronic Bill Payment & Presentment (EBPP) platform lets your customers make payments when and how they want with a consistent, user-friendly experience across all bill-pay channels.
Mobile
Customers expect more than a simple mobile payment option. Take advantage of a full-service mobile solution that gives your customers five ways to “pay on-the-go” including by text, mobile email, mobile browser, app, and voice.
Self-Service Portal
Engage customers with a wealth of online services to enhance their total customer experience. Manage multiple accounts, schedule future payments, review bill histories, manage paperless settings, submit service requests.
Online Quick Pay
View and pay bills by credit card or eCheck without having to register an account. Can stand alone or plug-in to your existing customer portal with single sign-on.
Paperless eBilling
Offer the ultimate convenience and reduce your organization’s costs with our advanced paper-free services. Four convenient eBill options make paperless a fit for everyone.
Pay-by-Text
Give your text-savvy customers a fast and easy way to review balances and make payments. There’s no website to visit, email to open, or password to remember.
Pay-by-Email
With our secure interactive PDF payment feature, customers can pay their bills directly from their email inbox. Just open the PDF and click to pay.
IVR
Our IVR handles 30% of call traffic – including customer balance inquiries, due dates, and phone payments. Your customers will value the convenience of quick transactions, and your staff will appreciate the added time to research more complicated customer inquiries.
Customer Communication
Help your customers pay on time with Paymentus’ integrated customer notification system. Send account reminders by phone, email or text.
AutoPay
Our fastest way to pay. Customers can manage when and how they make future payments with flexible options for all schedules and bill types.