Chatbot
A self-service tool you can count on, 24/7
Answers morning, noon and night
The Paymentus Chatbot connects customers to the help they need, without their having to pick up the phone. Leveraging Artificial Intelligence and Machine Learning, the conversational chatbot lets customers resolve questions, receive account balances, make and schedule payments, and contact live help.
We offer full troubleshooting support while shielding your enterprise and its employees from sensitive cardholder information during the payment process.
Chatbot Benefits
AUTOMATED CUSTOMER SUPPORT
AUTOMATED CUSTOMER SUPPORT
Provides self-service option to instantly resolve routine customer questions through AI-powered chatbot.
EMPOWERS CUSTOMERS
EMPOWERS CUSTOMERS
Gives customers control to quickly get account information and pay bills at any time without human intervention or hold times.
PCI COMPLIANCE
PCI COMPLIANCE
Secures payment and personal information while relieving your PCI compliance burdens.
TIME SAVINGS
TIME SAVINGS
Saves customers and staff time by alleviating the need for customer calls to perform routine payment and account management tasks.
FULLY CONFIGURABLE
FULLY CONFIGURABLE
Configures to your brand’s personality and compliance requirements.
Client Success
Adding a New Level of 24/7 Service with Chatbot
See how White House Utility District earned four-star ratings by giving customers an always-on self-service tool to help its customers quickly and easily address their billing, payment and account management needs.