Total customer satisfaction is obtainable.
Consumers use a variety of bill payment sites every day, so give them the payment options they have come to expect and more. Paymentus’ all-in-one EBPP platform enables customers to make payments via the web, phone, mobile device, text, email, and kiosk – all with a consistent user experience through a single vendor.
Improve JD Power scores — Feedback from a negative customer service experience reaches twice as many people as a positive one. Provide borrowers an exceptional billing and payment experience with Paymentus EBPP, designed around the principles of JD Power, and watch your satisfaction scores soar.
A multi-channel mobile strategy reaches more customers — Mobile is now the preferred connectivity method for most consumers. Every customer has unique mobile device preferences, so give them multiple mobile options to view and pay their loans. Learn More ›
Seamless integration — Already have a successful customer portal? No problem. The Paymentus platform can stand alone or plug into your existing infrastructure utilizing single sign on.
Increase your organization’s efficiency — Reduce the number of incoming calls to customer service by up to 30% with the Paymentus IVR. Our streamlined call flow makes it easy for customers to get balance and due date information or make a payment in less than 2 minutes!
Improve cash flow and reduce DSO — Boost customer appreciation with payment reminders, while reducing delinquencies by as much as 50%. Let customers decide how and when they receive payment reminders – via phone, text, or email. Learn More ›