Customer Engagement Solutions

IVR

Reduce call volume and free up staff time with automated phone payments.

Almost half of all customer service calls are from those inquiring about their balance or requesting to make a payment, typically at the last minute.

Real-time, interactive voice response (IVR) ensures that these calls are handled on a timely basis with the most up-to-date information. With IVR, your customers can hear their balance and due dates, confirm their last payment amounts, and make payments by credit/debit card or eCheck. Our proven, streamlined call flow makes it easy for your customers to pay in fewer than 2 minutes via a dedicated, toll-free number.

When combined with our outbound notification module, IVR is particularly effective in bringing past due balances up to date – allowing you to streamline revenue collection with proactive past-due reminder calls, emails, and text messages to those customers. These outbound notifications have proven to reduce delinquencies by an average of 50% from the very first use.

Inbound IVR and outbound notifications are essential to any successful eBilling and ePayment program. Both are native components of our unified EBPP platform. Our IVR – 100% hosted by Paymentus – relieves your business of costly hardware and software expenses. The entire Paymentus platform is Level 1 PCI compliant – ensuring your compliance and security as well as that of your customers.


Benefits:
  • Reduce calls to customer service
  • Remove 100% of phone payments from your call center
  • Boost your customer service response rates without adding staff – handle calls faster, accept more payments and reach more customers
  • Free up staff to focus on more complex customer service issues
  • Improve customer responsiveness and reduce delinquencies