Recently, a mid-size, west-coast water utility selected Paymentus to provide electronic bill presentment and payment solutions to its customer base.
Simply put, the average citizen in 2018 is thinking: “why isn’t everything as streamlined as Amazon’s services?”
Here are three quick tips to help better serve Millennial customers and improve your payment processing operations.
A suburban utility in the southwestern U.S. reached out to Paymentus with the goal of implementing a payment system that could reduce operational costs and improve the customer experience.
With proactive notifications, customers no longer have to rely on memory to pay a bill. Your organization can get paid on time and often well before the due date.
One-third of millenials don’t review their bills before paying them. Make sure your billing and payment systems are reaching these customers.