It’s important that billers make their payment platforms accessible and offer services for Spanish-speaking customers.
There are seven universal truths that shape and define the habits of customers as they pertain to utility paperless billing and electronic payments.
After several years of decline, the use of Interactive voice response (IVR) systems is on the rise.
Almost everyone these days has a smart phone. Billers should look at mobile as a central part of their billing and payment strategies moving forward.
The settlement comes with myriad caveats and restrictions that make it unlikely that utilities (or any merchant, for that matter) will be able to use it to implement a credit card surcharge in the near future.
In a recent study, customers indicate they are open to and value proactive notifications from companies they do business with.