Our Solutions
Paymentus has North America-wide
operations with office locations in Atlanta, Georgia and Richmond Hill, Ontario.
Our Solutions
Provide your customers with additional convenient payment options that make it easier for them to pay their bills. With Paymentus, your customers can now pay how they want, when they want and where they want.
Revenue Management
From the initiation of a customer payment to bank settlement and CIS system update, Paymentus provides a comprehensive solution to all your revenue management requirements. To initiate the payment, your customer can select from the internet, telephone, mobile or your own agents to execute a payment. To assure you receive quality payments, Paymentus provides the industry’s most advanced fraud and exception management tools. Your customers will be able to utilize any payment method including all major credit cards, pinless debit and E-checks. Payments are visible throughout the payment lifecycle from payment to posting file and settlement. Online reports provide your financial teams with reconciliation tools which permit daily reconciliations to the penny. Even communicating late payment notices can be shifted from costly monthly paper notices to inexpensive electronic notifications in real-time by e-mail, IVR or SMS text message.
Next Generation Bill Payments
Our objective is to provide your organization and your customers with the most comprehensive bill payments solution available in the industry. With Paymentus, your customers have the option to pay 24/7 through any payment channel and with any payment method. Your staff is able to track a payment from the moment it is made by your customer to the time it is settled in your bank account. For your finance teams, next generation reporting allows staff to reconcile to the penny daily. Our job is to provide you with quality payments - with industry leading fraud and exception management the Paymentus platform delivers a chargeback percentage of less than 0.01 percent to your organization.
Electronic Bill Presentment
Paymentus provides e-bill presentment to 100 percent of enrolled customers providing them access to bill imaging as well as payment and usage history. Coupled with the available function of suppressing their paper billing, Paymentus encourages customers to ‘Go Green’ and take the initiative in the advance of paperless billing. Giving your customers the tools to suppress their paper bills puts them in the driver’s seat and improves the attractiveness and acceptability of eliminating paper bills. Customers can manage multiple accounts, set up their own recurring monthly payments in a secure and PCI compliant environment.
Outbound Communication Management
Enhance your customer communications with automated messaging via e-mail, automated telephone and SMS texts.
This industry leading innovation allows you to communicate with your customers like never before: the Paymentus Enterprise Communications Manager (ECM) leverages our current on-line, mobile and IVR platform to remind clients of overdue payments. With written or pre-recorded messages, you can send your customer dunning notices by e-mail, IVR, and by SMS text messaging. The Communications Manager may also be used to support FEMA requirements for outbound emergency communications – often termed ‘Reverse 911’ capabilities. The ECM can equally be used to support City marketing efforts by automating outbound communications to your customers.
Customer Self-Service
Give your customers the option to manage their own accounts at their own convenience.
Paymentus provides e-bill presentment to 100 percent of enrolled customers providing them access to bill imaging as well as payment and usage history. Coupled with the available function of suppressing their paper billing, Paymentus encourages customers to ‘Go Green’ and take the initiative in the advance of paperless billing. Giving your customers the tools to suppress their paper bills puts them in the driver’s seat and improves the attractiveness and acceptability of eliminating paper bills. Customers can manage multiple accounts, set up their own recurring monthly payments in a secure and PCI compliant environment.