Paymentus

Outbound Communication Management

Communicate with your customers like never before! Now you can leverage the Paymentus Enterprise Communications Manager (ECM) as a core component of our on-line, mobile and IVR platform in order to remind clients of overdue payments. With written or pre-recorded messages, you can send your customer dunning notices by e-mail, IVR, and by SMS text messaging. The ECM can equally be used to support your marketing efforts by automating outbound communications to your customers. Another application for ECM is to support FEMA requirements for outbound emergency communications – often termed ‘Reverse 911’ capabilities.